Basil Resale Center

(340 reviews)
Visit Basil Resale Center
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
(716) 405-5653 (716) 405-5653

Reviews

(340 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Resale Center from DealerRater.

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Focused on customer service with great card at great

Focused on customer service with great card at great prices. David O’Donohue is a pro with a great personality

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're happy you had a positive experience!

Was taken care of quickly and started working with Jose

Was taken care of quickly and started working with Jose on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both were happy with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for the great feedback! We're thrilled to hear Jose was able to help you find the right fit and make the process smooth and stress-free. We truly appreciate your business and are glad we could work out a deal that made you happy. Enjoy your new vehicle!

I had expressed interest in a car on line.

I had expressed interest in a car on line. BASIL called me at 6:43 pm, and I made an appointment to see the car. They sold the car that day ( Cars app showed it was sold). They did not tell me that they sold the car, but they emailed and txt me about coming to the appointment. They tried to bait ans switch! Thankfully Cars.com was accurate and I didn't fall for Basil's trick.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry that you felt baited and switched by Basil. We work hard to get all customers into the right car. We appreciate your feed back and will work to do better in the future.

This is a very incompetent dealership.

This is a very incompetent dealership. I would recommend that any buyer reconsider this dealership for their purchase. After filling out my application and providing additional documentation, they failed to call me back after numerous calls to the sales department and finance office. I took my time to send documentation to see the terms and conditions of the deal. Yet, I never heard back from Darius or his colleagues in finance. I was even willing to pay cash for the vehicle if terms were not acceptable. Ironically, the vehicle is still available which is truly pathetic!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are so sorry you had a bad experience at our dealership and did not receive a call back. We strive to connect with each customer and we really want to do right by them all. We will work to do better.

I worked with Steve Kent to buy a Ram Promaster van to

I worked with Steve Kent to buy a Ram Promaster van to convert to van life. Could not be happier with the experience, price, and trade in value. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! We're so glad to hear Steve Kent helped make your Ram Promaster purchase a great experience. Safe travels and enjoy every mile!

Absolutely impressed with the entire Basil Resale

Absolutely impressed with the entire Basil Resale Sheridan experience from the moment that we were politely created upon entry right until the moment that we pulled away in our handsome new Ala Romeo Stelvio Veloce. Our sales adviser, Patrick Fitzgerald went above and beyond the call of duty to answer our questions and accommodate our very specific needs. and Chris in Finance nicely wrapped things up and sealed the deal. Basil Resale Sheridan exceeded our expectations in every possible way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We are so glad Patrick & Chris took great care of you!

The salesperson was very professional (Darius) and could

The salesperson was very professional (Darius) and could not have been nicer he is wonderful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words about Darius!

They have very good customer service.

They have very good customer service. They don't discriminate and they are with you until the end. I recommend them 100%

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to have been able to help you!

Wonderful car selection, great friendly staff.

Wonderful car selection, great friendly staff. Could not be happier with our experience there. And LOVE our loan rate and formerly owned car. Avian Tirado, Sales Rep and Chris Turchiarelli, Finance Mgr each REALLY heard us (my husband and I). Very pleasant friendly atmosphere in the place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to have been able to help you Christina!

Thank you to avian & Johnathn for your wonderful service

Thank you to avian & Johnathn for your wonderful service in Helping get this great car for our son . Your kindness and professionalism is outstanding. We are very happy to have met you both. Happy New Year 🎉🎉

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

You are welcome! We are so glad that Avian and Johnathn were so helpful!