Bill Brown Ford

Had an appointment to have recall work done. The day before my appointment I received a message saying that the appointment is not for service, it is to meet with the service advisor. After that, the service could take up to two days. I have had that “appointment” for one month. The actual time to perform the recall is only 2 hours. Also included in the message was a note that all other work could take 5-7 days. As it is my only vehicle, I cannot to be without it for 2 days, let alone 5-7 days for other work. When is an appointment not an appointment. I cancelled my appointment and will take all service and future vehicle purchases to another, more customer focused dealer.

Marty is simply the best there is. Greets you like an old friend and makes sure you are well taken care of!

I moved to the area and went to a couple of dealers and Bill Brown Ford - hands down was the best! No nonesense and friendly staff. Never a moment I felt I was being pushed into something I didnt want.

John D always treats me good. Have leased several F-150s from him and happy each time. There were several road blocks with covid and parts delays on the last two trucks but he always came thru!

Thank you Marty for your excellence in customer service. You never fail to make our needs your priority!

Everything went smoothly. My salesman Marty Pearson was very helpful which made the process easy.

The dealership is very good and my sales staff is top notch and great to deal with

IF YOU WANT YOUR CAR FIXED CORRECTLY AND DON'T WANT A HEADACHE...DON'T GO HERE! It doesn't even deserve one star. It takes weeks (8 to be exact) to get an appointment only for them to say it may be 5 or 6 weeks to get a transmission technician to look at the issue once it is there. They have no loaner vehicles to provide even though it was warranty work. I was told if I rented a vehicle during the warranty service that Ford would reimburse me for $35.00 a day for 10 days. Then, upon submitting the receipt, I was told they would not reimburse me as they only will if you rent a 2020 or newer Ford vehicle-- a little detail they failed to mention until then. They returned my Explorer to me sounding worse than when I they took it in only to take it back in the next day to tell me they can't find an issue and it is coming back to me. Miraculously, after forwarding a video of the car making the horrible noise when I got it returned, they were able to identify an issue. Upon the second return, it still continued to have the issue of sounding like it was going to stall and then revs in a loop while in idle. To top it off, when questioning my refund for the rental, the service manager and director were rude and dismissive. Today, after wanting to express these concerns to the service director, Mr. Ellsworth, about the other aspects of my visit besides the rental that were issues, he proceeded to tell me that since I indicated in our conversation that I would not be returning as a customer, it didn't matter and not to waste his time or my breath. No worries, I will let my voice be heard elsewhere and will tell everyone I know not to go to Bill Brown. Shame on you for your poor customer service, obvious disregard of customers time and concerns, and your shotty service. You can give yourself a nice pat on the back for the loss of a repeat customer and ford owner. You went above and beyond to make this the worst experience possible!

Purchasing of my Ford Escape was a quick and easy process through Bill Brown Ford.

Chris Baxter and his team are true professionals. We have purchased two cars from him!