Reviews
Everything was smooth, comfortable and easy.
Everything was smooth, comfortable and easy. Service was quick. Everyone was polite and attentive. They listened to me and were not pushy. It was a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Debra, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Macie K.
Macie K. was fast, efficient and knowledgeable! She is super friendly and helpful and got my family exactly what we wanted. She was available when I needed her and made the entire process easy as could be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Heather, thank you for your kind review; we are happy to pass along your comments to Macie here at Ira Subaru Manchester! We are always more than happy to assist you if anything else comes up. Take care!
I bought an suv last Wednesday from Matt C.
I bought an suv last Wednesday from Matt C. Thru the entire process he was needless to say USELESS. he was very RUDE. NEVER called me once. Texted every time very short, disrespectful and EXTREMELY USELESS. I had to reach out to him daily to find out what was going on with the car. I was told that it was going to be a couple days too get it registered. Was told every day x5 business day that he didn't know when the car was going to be ready. I thought the job of the runner for the registery was for the costumer-a convince- NOT IN THIS CASE- JUST A HUGH HEADACHE. I was texted yesterday at 3pm 7 DAYS after purchase-it was finally ready for pick up around 530pm but that he was not going to be there!!! Really.. Not available. He deserves NOTHING from this sale. Spoke with a manager when I picked it up. Told him MATT C. should not be working with the public, that I will definitely NOT be a repeat customer and that I would NOT refer my worst enemy to them beacause of the horrible treatment that I received from his sales associate. He was apologetic but it's WAY too late for that. VERY DISSATISFIED CONSUMER
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Amy Shaw. I appreciate your feedback and it was brought to my attention this morning that your experience was no where near what it should have been. I apologize for how you were handled and I have addressed this with everyone involved. As customer will see from all of our reviews that this is not our normal practice and that we will take a corrective course to improve how we handle customers. If there is anything else you would like to discuss, you can reach out to me directly at sdasilva@group1auto.com Steve DaSilva General Manager
Outstanding sales experience working with Robb Goodwin.
Outstanding sales experience working with Robb Goodwin. He is highly knowledgeable and a true professional. Could not have asked for a better car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ann, we're happy you found Robb to be so supportive during your experience here at Ira Subaru Manchester. Please let us know if there is anything else we can do for you; we are more than happy to help!
Problems were explained with photos to support them.
Problems were explained with photos to support them. Logan was very helpful in explaining the issues
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru Manchester. We hope you have a great day!
Was an overall Excellent experience, great customer
Was an overall Excellent experience, great customer service and would definitely recommend salesperson Matt Critz to anyone looking for a new car in the greater Manchester area!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi David, we're happy you found our staff to be so supportive during your experience here at Ira Subaru Manchester. We hope you have a great day!
Excellent customer service.
Excellent customer service. Fair pricing. Reasonable negotiation process. A solid selection of vehicles. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Matthew, Rudy, and Steve the sales manager, are all vey
Matthew, Rudy, and Steve the sales manager, are all vey knowledgeable and great to work with. Helped us find right car at the right price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jeffrey, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Our sales rep, Charlie, was very helpful, low-pressure,
Our sales rep, Charlie, was very helpful, low-pressure, and knowledgeable. He's been selling Subarus for years, and it shows!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru Manchester. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service is great, they keep appointments on time.
Service is great, they keep appointments on time. I have confidence in their work quality.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!