Reviews
Friendly and professional folks that are concerned with
Friendly and professional folks that are concerned with the customers needs,Charice was great to work with, she saw to all my concerns.Speedy, quality work out of the service department,Overall, 100% satisfied with my service appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I scheduled service to have the oil changed and tires
I scheduled service to have the oil changed and tires rotated on my 2014 Subaru Forester. During the after service inspection it was determined that one of the lug nuts had been cross threaded and that it would cost a little over $100 to get the stud and nut replaced. I explained to the representative that I was very disappointed because they (the dealership) were the only ones that have taken the wheels on and off that car since I bought it. The representative told me that this was very common in cars of this age and I was left feeling that this happens all the time and I should be lucky that it was only one lug nut and stud that needed to be replaced. I have owned cars of this vintage on and off for the 40 years, including 2 other Subarus, and I can tell you this is the first time that I have had a lug nut cross threaded. I purchased this car from the dealership and honestly this is my first experience with the service department that hasn't been exceptional.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lenox, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. General Manager cchiv@group1auto.com
Ira Subaru is a great dealership.
Ira Subaru is a great dealership. Their service department is top notch. I can count on Subaru replacing with Subaru parts.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru Manchester! We are always more than happy to assist you if anything else comes up. Take care!
Immaculate waiting room show room and service area.
Immaculate waiting room show room and service area. Courteous and knowledgable staff. Thank you all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your positive comments about Ira Subaru Manchester! We do hope we can be of assistance in the future. Take care!
Gary was awesome.
Gary was awesome. He made the process very easy! Very knowledgeable about the different styles and accessories The young lady in financing was also great. Very personable..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sherry, thank you for your kind review; we are happy to pass your comments to Gary here at Ira Subaru Manchester! Feel free to reach out to us if you need anything. Have a wonderful day.
Logan, my service writer, was very professional and
Logan, my service writer, was very professional and helpful today. He offered alternatives and priced out different options. He deserves a 10/10. I will return to Ira Subaru for sales and service. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass your comments to Logan here at Ira Subaru Manchester! We are always more than happy to assist you if anything else comes up. Take care!
The experience was one that went flawlessly, from
The experience was one that went flawlessly, from scheduling the first appointment to driving off the premises in a new car. The skill, willingness and honesty of the staff guiding me through the process as smoothly as possible was deeply appreciated. Thank you Subaru. You exceeded all my expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Barry, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff was friendly and attentive.
Staff was friendly and attentive. Showroom was well kept. Staff was quick with answers, paperwork, and keys. Offered fair pricing on both the purchased car and my trade-in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent maintenance service, clean showroom and great
Excellent maintenance service, clean showroom and great customer service. Always keeping me up to date
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mary, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Everyone at this dealership treated us with respect and
Everyone at this dealership treated us with respect and worked with us for our new vehicle—we had very kind interface with staff
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nina, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!