McFarland Ford of Rochester

Brooke was very knowledgeable and made the car purchasing experience very easy. I highly recommend her!

THE SERVICE ADVISOR SAID EVERYTHING WAS OK.PAID BILL WENT TO MY TRUCK AND READ THE REPORT THE SERVICE TECH HAD PUT A NOTE ON BOTTOM OF REPORT STATING THAT THERE WERE ONLY 4QTS OF OIL IN ENGINE.WENT BACK IN TO ASK SERVICE ADVISOR ABOUT COMMENT AND HE HAD NO CLUE.DO THE SERVICE TECHS TALK TO THE ADVISORS DIRECTLY?THE ADVISORS TOLD ME TO KEEP AN EYE ON IT.THE COMPUTER NEEDS TO BE REPROGRAMMED IT COULD NOT BE DONE AT LAST APPOINTMENT BECAUSE OF A COMPUTER GLITCH.WAS NOT VERY IMPRESSED AT ALL WITH THAT SERVICE ADVISOR.DID NOT CATCH HIS NAME HE HAD GLASSES OLDER MAN.I WILL MAKE ANOTHER APPOINTMENT TO GET THIS CORRECTED. .

Curtious,respectful,professional and knowledgeable. Would highly recommend this dealership to anyone looking for a new or used vehicle!

I have been happy with the services performed on my pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service department at McFarland has been a pleasure to deal with as opposed to another regional ford dealer where I had been having work done before because they were close to my place of employment. I will continue to use McFarland now.

Got me scheduled quickly. Difficult to book warranty or non routine maintenance items online. You have to call. Sadly when I noticed a torn driver's side front axle shaft boot, it was 300 miles over my 60K full powertrain coverage warranty, and I had to pay a deductible. It was pretty obvious that it had been leaking for some time... The passenger side front boot had let go around 47K miles (known, common issue), and was covered at 100%. They checked the other side at the time, and said it was fine. This should be a Ford recall, or they should extend the warranty on these. Not the dealers fault but they have zero leeway on full coverage.

Had a great experience at this dealership with. They were patient and helpful throughout the process.

So far my experience has been fantastic. They do what they say the will. I couldn't ask for more.

I was treated with respect and made my car buying experience easy. Help me with a lender and explained all the features of the vehicle easy to under stand.

Bought my truck through Brooke Alexander at McFarland Ford in Rochester and had a great experience with her and the rest of the staff. Could not recommend McFarland enough!

The salesman Matthew was very helpful. I was in and out very quickly. And he was able to answer all of my questions.