McFarland Ford of Rochester

Everything worked out great the guys were able to help even from a long distance, living about 6 hours north we were able to make it all work out thanks! This was my wifes vehicle, I may be looking for my self in the near future! I'll keep you guys in mind!

Excellent experience, best salesman I ever had. Would recommend to everyone that asks. I got everything I wanted.

I had instructed the dealer that I had an issue with my TPMS module for some time before they even looked at it. They took the truck and gave me a loaner which I had to continuously call ahead for. Once they took the truck for the entire day they had told me that they needed a kit for Ford due to the RF signal interference on EVs. I then had to wait over a week and a half for the kit and had to yet again come back taking myself time and time away from work. Again they had my vehicle all day and repeated told me the repair would be 3-4 hours. After no updates I had to repeatedly keep calling for an update on the vehicle. Finally they admitted they had the diagnosis completely wrong and reached out to a Ford Engineering rep. The rep had instructed to simply replace the TPMS sensors entirely and that would resolve the issue. Upon pickup of my vehicle I requested paperwork multiple times covering the work done and proof of labor. I was told many time I would have the paperwork emailed to me. I finally reached out to Ford corporate who said they would reach out to the dealer and after I sent a private email to the service advisor I was finally given my paperwork. Non stop headache, no transparency and no integrity to ownership of proper work. I will not return to this dealer

Fast and efficient service. Easy to schedule with the service manager. I will have my F350 Super Duty serviced at McFarland Ford again.

Great to work with. Answered all questions openly. Was a pleasure to purchase a vehicle from.

The service was great. Frank was the p.o.c. I even had a courtesy vehicle to use.

Service is always great. They always do what they say they will. This survey is a pain in the xxx.

Jonathan was very helpful and was very responsive. Would shop at McFarland again. Did a good job of helping me locate a truck..

My service experience was great. The service advisor, Art Bedard, was friendly and knowledgeable, and the service charge was very reasonable. I was also there with a friend and we went into the showroom and my salesman, Chase, was awesome as usual. Chase helped him test drive a few pickup trucks. Thank you McFarland Ford.

The Dealer during the buying process was good. I wish they would have spelled out the extended warranty better with prices