West Herr Honda of Canandaigua

(547 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 573-0451 (888) 573-0451
Used (888) 550-3547 (888) 550-3547
Service (888) 550-7304 (888) 550-7304

Reviews

(547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Honda of Canandaigua from DealerRater.

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West Herr of Canandaqua provided a great experience for

West Herr of Canandaqua provided a great experience for me from customer service to inventory to working out a great deal. Brian S. from Sales, Cody C. from finance, and Zach J. from customer care went above and beyond and I extend my full appreciation. My only regret is not knowing what quality they provide is all aspects, and not going to West Herr sooner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I appreciate all the help and guidance Bryce Miller, Greg

I appreciate all the help and guidance Bryce Miller, Greg and Alan gave me today at West Herr in Canandaigua. They all were very kind and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bryce Miller overheard a concern I was telling a Service

Bryce Miller overheard a concern I was telling a Service Tech that I was very worried about. He not only listened, but went out of his way to take care of the Service for me! He didn't have to do anything but he did !! Now that is Incredible Customer Service!! Bryce is a true gem and an asset to West Herr.Thank you Bryce!! Not having to worry anymore is priceless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kathleen, So happy to hear this! Thank you for choosing West Herr!

Very pleased with the thorough workmanship and attention

Very pleased with the thorough workmanship and attention given to my vehicle. They receive my highest recommendation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Greg Wright service advisor promptly fit me in for my

Greg Wright service advisor promptly fit me in for my car inspection on a Sat afternoon when I realized it was a day overdue. So grateful for his kindness!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Dealership!

Service Rep was excellent. Always courteous and friendly. Explained all service performed on car and brought to your attention anything that needed to be addressed. Service Technician was also very knowledgeable and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience once again! A+++ dealership!

Just leased our second vehicle from this dealership. Tony was very personable, knowledgeable & a great salesman. Everyone we dealt with throughout the deal was great! Nice clean & well run friendly atmosphere. Had no idea we would be driving out in a new SUV same day but deal was fair & they made it happen. Would recommend for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awsome Service .

Awsome Service . Staff is Awesome They did an Awesome job on my Honda HRV . I will always come back for service or buy my next vehicle. Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Just bought a beautiful CR-V at West Herr.

Just bought a beautiful CR-V at West Herr. Tony found the perfect car for me and the sales process was smooth as silk. I’ll be going back there the next time I need a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're so glad to know you had a seamless experience with Tony and found the perfect Honda CR-V at West Herr Honda of Canandaigua! We look forward to seeing you again when it's time for your next vehicle. Safe travels!

I found them, after initial meeting with salesman, to be

I found them, after initial meeting with salesman, to be very cooperatve, and helpful. I purchased a car there. My first visit, ended in what I felt was a "run around". I received false information, and no follow-up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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