Ken Ganley Kia Mentor

Everyone here is very friendly. They got me right in and had my car ready in a timely matter. They made sure I knew everything that was going to be done.

Marques was really helpful, helped us get out of a bad deal, took the time to explain things and asked the right questions to get us in the car we wanted. You could tell he cares about his patrons.

The person who took care of me was amazing. Very Friendly and helpful. Very knowledgeable . Got me in and out within an hour. Went over everything that was done.

They were very prompt with service and professional. Was given personal attention and kept informed of progress of my services

From start to finish, felt very comfortable very happy. Absolutely going back for a few more cars soon!!!

Fantastic vehicle, good deal, and excellent sales reps! I would highly recommend this dealership to everyone. Mentor Kia. They have a big selection of and can get what you want fast

Marques Moore was very informative!! She was there from start to finish!! Help help me out to the fullest!! I suggest everyone ask for Marques Moore he is the best at making sure you get what you want in your price range!!! Definitely went above and beyond!!

The service department did a great job. I arrived on time and they took my vehicle in right a way. Completed the service quickly. Highly recommend this dealership.

BUYER BEWARE!!!!! So my wife and i had our car stolen last January, we also had 3 other cars that we had or purchased that ended up in the scrapyard in 2024. a slue of medical problems and we have a y=3 year old daughter it was a rough 2024. that being said we needed a vehicle and decided to come to Ken Ganley Kia for a gently used vehicle. Upon walking in we were set up with a sales reprasentative named ZAID. he asked us what type of car we were looking for and our price range and proceeded to show us vehicles. we ere interested in several but zaid insisted that this car would be a good fit for us and knowing we were in a bad situation already he assures us that this 2011 chevy traverse was exactly what we needed. so my wife and i drive the car seperatly with this salesman and she decides she wants it. The car a 2011 Chevy Traverse with around 117,000 miles on it. The price tag was $6853 and we traded in a doge nitro for 500$ off the purchase price. We get home on a saturday and did not go anywhere till monday morning in that vehicle. Start the car on monday and we have a check engine light (of course) So i hooked up my scanner to the vehicle and read the engine codes. it was a TIMING ISSUE! The timing belt was bad and needed the engine dropped out from the bottom of the car and a new timing belt and all the internal engine parts related to the timing needed changed. They had the car for about a week before they told us this. The total cost for the timing belt and the labor was going to be around $8,000.00 which is more than we paid for the car. they kept the car and got another quote from Zappys Auto Care for around$3,800.00 So they say Zappys is going to make the repairs and they will pay the $3800.00 Two months goes by and we still did not have the car meanwhile we have been paying on our loan from purchasing our vehicle. They call us up one day and say its ready. we pickup the car and it seems to be driving great. we drove the car for a few months and it seemed fine. now the car wont turn anymore and is making a crazy screeching sound.... Power steering went out. We take it up to Zappys to get fixed and its on our dime this time Zappys says the rack and pinion needs changed, the power steering resevoir (pump) and all the lines need changed to the power steering. . Total cost for the repair: $2,038.00 We had no other choice but to get it fixed it is our only reliable vehicle for the family. we put it on a credit card because we dont have the cash and Zappys had the car for a day. go to pickup the car and we drove it literally across the street to the gas station and my wife says " we need to go back somethings not right" We had a leak and a rattling noise under the steering wheel. we take the car back and sit there for almost two hours waiting @ zappys. he says the new power steering lines were not clipped in and were rattling/leaking. OK! THANKS! he has the mechanic make some adjustments and then tells us that he does not trust the power steering pump (new one that they just put in supposedly could be bad?) he says if the loud whining noise doesnt go away bring it back in a few days. (tows arent free buddy) So we head home the second time. now the car is super bouncy and throws you all over the place and its making this loud whining sound. and pulls vary hard to the left driving down the road. which wasnt an issue before. now we have to go back to zappys a third time for them to re align the car....... and still no resolution to the loud pump.. We are good people and did not deserve this especially for paying what we paid. Now this $6800.00 car is up to almost $14,000.00 and we still dont have a reliable car to drive . Thanks ken Ganley Kia(mentor) And Zappys Auto Care (concord)

Not happy ? I went in for an oil change a check on my window washer container because it was leaking.. the service guy came out and asked if I had taken my car some place other then Ken Ganley because there was tape on the hose.. I told him no.. the car isn?t even 6 months old.. I brought it in for its first oil change? he said ok and left? about 10 minutes later he came back out to me with a paper stating the hose was shredded needed replaced and was going to cost me $349 ? I said I have the warranty from Kia bumper to bumper? he stated this is a wear and tear item not covered on the warranty. I said have the warranty I was told it covered bumper to bumper and I?m not paying for this.. after arguing with me for a few minutes he finally asked if I wanted to talk to a manager and I said yes? A few minutes later he walked by me and told me they are just going to do it in house and walked away? When my car was done he had me sign that I didn?t owe anything but that they were turning it in for the Kia basic warranty?. Please explain to me why you were going to charge me even sat there and argued with me over the warranty only to submit it under the warranty? this truly makes me wonder the integrity of this service dept. I bought the warranties to cover everything? what?s the point of the warranty if it doesn?t cover anything?. When I asked about the tape on the hose he denied saying he said it? Makes me wonder if the tech accidentally tore the hose and made up the story as to not get into trouble? and I find it odd that the hose is shredded but there is no damage to anything around the hose