Bergey's Volkswagen of Wilkes-Barre

(1,506 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (570) 866-3198 (570) 866-3198
Used (570) 866-3165 (570) 866-3165
Service (570) 866-3196 (570) 866-3196

Reviews

(1,506 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bergey's Volkswagen of Wilkes-Barre from DealerRater.

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Very easy to work with. Service is always easy and...

Very easy to work with. Service is always easy and great. All of the staff is very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

All of our experiences at Wyoming Valley Kia have been...

All of our experiences at Wyoming Valley Kia have been completely professional and courteous. Wish you were closer. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They didn't fix my main problem. I asked for both of my...

They didn't fix my main problem. I asked for both of my headlights to be fixed. They only fixed one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They don’t listen to what you tell them ignore you cause...

They don’t listen to what you tell them ignore you cause your a women

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had the worst experience ever I don't know how they can...

I had the worst experience ever I don't know how they can sleep at night! The motor blue in my car at 80,000 miles and I had a hundred thousand mile warranty no one wanted to change it they told me it was my fault to take it home and to do it yourself. I had to talk to the attorney general to get something done and they finally changed my motor. When I got it back there were several bolts missing wires weren't clipped. Very poor workmanship! I was also treated very poorly and treated with attitude from the very beginning! Will never go back or recommend them. It's shops like this that give that give mechanics a bad name

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Ease in scheduling. appointment. Quick response time to...

Ease in scheduling. appointment. Quick response time to emails and calls. Happy to have gotten my car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast service, fit me in quick for oil change after a mess...

Fast service, fit me in quick for oil change after a mess up with online scheduling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I found WVM on line. I wanted to lease an inexpensive...

I found WVM on line. I wanted to lease an inexpensive car. Other dealers would not give me a quote and when I followed up found they didn’t have any of the cars I was asking for listed on their online inventory. WVM said they had the car advertised on their website. We did everything over they phone and the next day I picked up the car. Everyone was professional and the price was exactly what was quoted to me. The entire process was extremely easy and pleasant. I have a new VW Jetta

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They took took great care of me and made sure he kept me...

They took took great care of me and made sure he kept me updated. He made sure everything was done perfectly - as if it was his own car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Work was completed on time as promised. Service personnel...

Work was completed on time as promised. Service personnel could use a better attitude.They not very personable.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.