Bergey's Volkswagen of Wilkes-Barre

(1,506 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (570) 866-3198 (570) 866-3198
Used (570) 866-3165 (570) 866-3165
Service (570) 866-3196 (570) 866-3196

Reviews

(1,506 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bergey's Volkswagen of Wilkes-Barre from DealerRater.

Want to share your experience with this dealership?

Write a review

There was no price listed for the Kia we was interested...

There was no price listed for the Kia we was interested in, and it said email for a quote, so I did and they came back and wanted me to come to the dealership without telling me a price. I told them I live 90 miles away and wanted to know if I liked the price to make it worth the trip. Still wouldn't give me one. Come to find out, the sales manager admitted they price the cars over the MSRP. Not to honest in my book so I'll stay away from Wyoming Motor

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very accommodating and easy to work with. My car was...

Very accommodating and easy to work with. My car was clean and well serviced. They also worked with my schedule. Waiting area was very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I believe you sold me a battery for$422 and I didn't need...

I believe you sold me a battery for$422 and I didn't need it I still have the very same problem thank you much

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

There was a problem with the tires that I purchased from...

There was a problem with the tires that I purchased from a tire dealer and the service team was able to help me correct the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My issues were addressed by Joe. Part needed is on order....

My issues were addressed by Joe. Part needed is on order. Seems there is a defect in the ignition cylinder. Waited for the car to be evaluated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I made an appointment and the repair was completed the...

I made an appointment and the repair was completed the same day. Communication is a bit difficult because their web site is not operating correctly to schedule appointments. It first didn’t work so I called to set up an appointment, then got an email saying I had canceled my appointment (I hadn’t) so I had to call and get it re-established. They did get me back in and got the repair done. They originally said it would take two hours but it took more like five hours. Not a big deal, really. The repair is done. Correctly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a great experience. Friendly staff also very...

Always a great experience. Friendly staff also very accommodating when scheduling our appointment. Vehicle is always repaired right the first time and returned back cleaned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Polite & professional service. Nice atmosphere....

Polite & professional service. Nice atmosphere. Courteous employees. Will definitely return for service in the future. Also would recommend to friends and family. Had a great experience there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick service and friendly staff. The issue was resolved...

Quick service and friendly staff. The issue was resolved with my check engine light and the recall on the lcd screen was corrected and updated

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had a good experience at wvm, didn't feel pressured and...

I had a good experience at wvm, didn't feel pressured and the cars sell them self because the CX5 is such a great product. Also Paula is a super helpful and knowledgeable salesperson, I highly recommend prospective car buyers to talk to her if you have any questions on the cx30 vs the CX5.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.