Reviews
It was a great experience!
It was a great experience! Service was great! Very professional And friendly! Sales person Abel is awesome!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Had a great experience with this location.
Had a great experience with this location. The staff did an outstanding job with the customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear you had such a positive experience with us, Vicky! Feel free to stop by if you ever need any more help.
Gracias todo ok en la venta de mi camioneta pacifica, no
Gracias todo ok en la venta de mi camioneta pacifica, no hubo ningún inconveniente y todo fue rápido
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hola David, gracias por tomarte el tiempo de compartir tus comentarios con nosotros. No dudes en pasar por aquí si alguna vez necesitas más ayuda.
Staff was very helpful and great customer service made my
Staff was very helpful and great customer service made my experience great and easy. Will always recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us, Carmela! Feel free to stop by if you ever need any more help.
Staff made the entire process easy and painless.
Staff made the entire process easy and painless. Will be returning for any car needs. Very satisfied with the customer service here!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Went in Saturday to sell my car.
Went in Saturday to sell my car. They had me sign docs and took my car then came back and said they couldnt print the check and refused to give me confirmation my loan was paid. Was promised monday i would get my check. Monday came no check just excuses! DO NOT DO BUSINESS HERE they basically stole my car
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Janet, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (602) 830-5860 -- we hope to hear from you soon.
DO NOT DO BUSINESS HERE
Went in Saturday to sell my car. They had me sign docs and took my car then came back and said they couldnt print the check and refused to give me confirmation my loan was paid. Was promised monday i would get my check. Monday came no check just excuses! DO NOT DO BUSINESS HERE they basically stole my car
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Janet, we are deeply disappointed by your experience at AutoNation USA Phoenix Avondale. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (602) 830-5860 to discuss what we can do to help.
They work hard to make things right.
They work hard to make things right. I came down from Minnesota to look at a vehicle and when I got there they had some miscommunication and were not prepared for my arrival. But sales manager Peter Pasiakos went above and beyond to make things right and take care of any concerns I had. Peter is very good at his job and it is a comfort to work with a professional that puts his customers first!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Difficult, frustrating, and dishonest
Terrible buying experience..difficult to get answers to questions, took 29 hours and multiple calls to even get confirmation that they received my wired payment. More days and calls to confirm pickup by shipper. Car arrived completely UNPREPARED, with NO temporary tags, NO temporary registration, NO second key, and NO gas... the shipper driver had to help PUSH the car to the gas pump so that I could fill up to drive home illegally with no tags or registration. This a a crap way to treat a customer who just paid cash for a high end car. Also, there was a large chip in the middle of the driver side windshield that was present BEFORE the shipper picked up (photo documented) that was NOT repaired by dealer and was NOT disclosed to me prior to purchase.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Elizabeth, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Never made it to the dealership.
Never made it to the dealership. Started with an online search, and was inundated with emails, repeat emails, lack of responses to MY requests, etc, etc. To many different people involved. Gave up and withdrew, then subsequently found my vehicle at another location.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (602) 830-5860. We'd appreciate the chance to make your experience a positive one.