Reviews
This was my first time buying a car.
This was my first time buying a car. I am a single young female. I did not feel I was taken seriously when looking at cars. I had a lot of questions about the buying process and I did not get a lot of help or insight from my sales associate. I felt very “on my own”. I’m not sure if it was because I was buying a used car but a customer is still a customer. When I got the car off the lot I noticed dings, scratches, a loose plastic wheel well and a broken tail light that were not disclosed on the paperwork. They agreed the broken tail light had been there before purchase and thankfully agreed to fix it. Marshal the financial person was great, patient, and knowledgeable. The day I bought my car I came back in the evening to get some help with clearing out the previous owners information in the electronics and connecting my phone. Zack was very helpful, thoughtful and knowledgeable while doing this. He showed me features of the car and how to use them. He also showed me how to use the autostart and connect the Volkswagen App. Overall my experience buying the vehicle was “okay”.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We take customer reviews seriously because we believe we can learn and improve from them. There is no doubt that buying a vehicle can be overwhelming and when it's your first time, it can be very confusing when volumes of information is given to you in a short amount of time. We try our best to take every customer's situation into consideration when helping them buy the right vehicle and it seems like we may have missed the mark with you. We will learn from the information you have shared with us and be better going forward. Thank you.
I love Valley Imports and will only buy a vehicle from
I love Valley Imports and will only buy a vehicle from them. I would recommend this place to everyone. The service and people are are friendly, and first class. I love my new car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thank you so much for your kind words! We appreciate you and are grateful for your business!
Tana, Marshal , and Kristen were all great to work with.
Tana, Marshal , and Kristen were all great to work with. Made the buying process very painless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your kind words!
I was very happy with the service I received from both
I was very happy with the service I received from both the sales and service side of the house.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much! We appreciate you and we appreciate your kind words and 5 Stars!
Amazing people and great experiences.
Amazing people and great experiences. Would highly recommend this place to everyone. Thank you so much
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thank you very much for your kind words!
Everyone was great to work with from start to finish!
Everyone was great to work with from start to finish! We love our new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad you enjoyed your experience! Thank you for the 5 Stars!
We love our car, and I really appreciate all the personal
We love our car, and I really appreciate all the personal treatment!!! I am also pleased that there is Audi service available at your location.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We appreciate your business and the 5 Stars!
John was great!
John was great! He made buying a vehicle nice and easy. We normally head to the Twin Cities to buy but a friend recommended him and they were right, he was great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the opportunity to earn your business! Thank you for the 5 Stars!
I have purchased various cars over the years, and this
I have purchased various cars over the years, and this was one of the best experiences. Very professional!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words!
Hard to Rate Todd I do not remember him?
Hard to Rate Todd I do not remember him? Sorry? We appreciated all paper work done and ready to go when we came in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience!