Reviews
Write a reviewBest serivce dept in West Texas
I took many things into consideration before I purchased my car....location of the service dept was the most important thing....didn't want to travel to Lubbock, Dallas, San Antonio or El Paso.....I love my Mercedes Benz and love the service I get from everyone at Alderson MB in Midland. Mike, Gerard, Arthur and Frank. Plus this dealership gives back to the Permian Basin by supporting many nonprofits! Kuddos and keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Estimate accurate, work done quickly and efficiently
Was given loaner and member of VIP rewards program in buying car from this dealer. When owning a bmw, they never had loaners, never could get my vehicle in shop without a 2 month wait. Very pleased at this Mercedes dealership. 2nd vehicle that I purchased through them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
i was very happy with this trip to the service department. Communication was timely and turn around time was acceptable. Jimmy seems to do a great job!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome service
Although my car is brand new and has had some problems already, they are always there to help fix them asap! I would recommend them for sure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.
Quick and friendly service. They always make sure I either get a loaner or get a ride to where I need to be if it’s a quick fix. I have even had the convenience of them drop of my vehicle to my place of employment. Top of the line service at all times.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
"Great Service" My wife and I are totally spoiled by Dakota Hampton. He came out, got things going and I went into the waiting room and worked. when they were finished he came in and explained the problems he found and offered to schedule the work. All in all, it was the usual experience we have at Alderson's. Prompt. professional and pleasant. service Rusty Freeman
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Alderson Mercedes has always given us great service every time we been in. Dakota Hampton did a great job in helping us. Will use every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
absolutely perfect
extremely professional and very attentive service department was so helpful and explanatory on all services offered and also the repairs needed on my vehicle overall a great experience 5 stars all day long
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very Easy and painless experience
Hope Bernal was wonderful to work with. And Gerard Fox made the whole transaction easy. Would definitely recommend this dealership to anyone interested in a new or used vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Routine Maintenance
Everything was done professionally and in a superior time frame. The service department and dealership always goes above and beyond. My husband and myself will be lifelong buyers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair