Mercedes-Benz of Midland

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (150 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
New (432) 289-6571 (432) 289-6571
Used (432) 253-3925 (432) 253-3925
Service (432) 218-4967 (432) 218-4967

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Midland from DealerRater.

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Best serivce dept in West Texas

I took many things into consideration before I purchased my car....location of the service dept was the most important thing....didn't want to travel to Lubbock, Dallas, San Antonio or El Paso.....I love my Mercedes Benz and love the service I get from everyone at Alderson MB in Midland. Mike, Gerard, Arthur and Frank. Plus this dealership gives back to the Permian Basin by supporting many nonprofits! Kuddos and keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Estimate accurate, work done quickly and efficiently

Was given loaner and member of VIP rewards program in buying car from this dealer. When owning a bmw, they never had loaners, never could get my vehicle in shop without a 2 month wait. Very pleased at this Mercedes dealership. 2nd vehicle that I purchased through them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

i was very happy with this trip to the service department. Communication was timely and turn around time was acceptable. Jimmy seems to do a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome service

Although my car is brand new and has had some problems already, they are always there to help fix them asap! I would recommend them for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

Quick and friendly service. They always make sure I either get a loaner or get a ride to where I need to be if it’s a quick fix. I have even had the convenience of them drop of my vehicle to my place of employment. Top of the line service at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

"Great Service" My wife and I are totally spoiled by Dakota Hampton. He came out, got things going and I went into the waiting room and worked. when they were finished he came in and explained the problems he found and offered to schedule the work. All in all, it was the usual experience we have at Alderson's. Prompt. professional and pleasant. service Rusty Freeman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

Alderson Mercedes has always given us great service every time we been in. Dakota Hampton did a great job in helping us. Will use every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

absolutely perfect

extremely professional and very attentive service department was so helpful and explanatory on all services offered and also the repairs needed on my vehicle overall a great experience 5 stars all day long

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Easy and painless experience

Hope Bernal was wonderful to work with. And Gerard Fox made the whole transaction easy. Would definitely recommend this dealership to anyone interested in a new or used vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Routine Maintenance

Everything was done professionally and in a superior time frame. The service department and dealership always goes above and beyond. My husband and myself will be lifelong buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.