Mercedes-Benz of Midland

I have purchased five cars from Alderson over the years. I have always been pleased with the service. One of my cars is older (2008) and requires more attention than others. The Alderson service advisors always explain the work that needs to be done and what it will cost before the work is authorized. James Radwanski has been particularly helpful. He has done research on needed repairs and found Mercedes repair bulletins that paid for some of otherwise expensive repairs. I have never had to go back to the shop for repairs or maintenance that wasn't completed properly the first time. I have confidence in the service department at Alderson in Midland.

I have been a long time customer of Alderson Mercedes in Midland. I’d happy to say that the service department has improved all around over the last few years with this last visit being the most impressive. Arthur,Dakota & Brook took such great care of me and I know all the technicians that I didn’t get to visit with did too

Our Service Advisor, Dakota Hampton, is excellent at listening to concerns, explaining findings with no pressure, and maintaining service status from drop off to delivery. I had a long list of service wishes prior to our move from this area. My 5-year old car now handles and rides like new. Kudos to all those who helped that happened. I am sorry I do not know all the names, but I appreciative of their skills and attention to detail.

The people at Alderson make buying a new car a wonderful experience. I worked with Frank Aranda who was superb. He explained everything well. I met with the service manager and the other people I would be dealing with.

Defenitely recommend this dealership and their team to anyone looking to purchase a new vehicle. The service department is absolutely the best I have ever dealt with.

Jimmy Radwanski stayed with my problem until it was complete. My car is working perfectly now and I am so happy. Thanks to Jimmy, Max King

Dakota Hampton was excellent to work with. I use to be part owner in a Ford Dealership so I have a very good understanding of how things work. My past visits to Anderson were not as great so I elected to get service in San Antonio; however based on the great service I received from Dakota I will defining schedule my next service through him.

As soon as my mom and I walked in, we were greeted by Frank Aranda who was very welcoming. He listened to what I was wanting and the price I wanted to stay in. He and the rest of the Mercedes team went above and beyond to get me into what I was looking for, and for that I am very grateful! A huge Thank you to Gerard Fox, Kathy Vasquez, Jordan Trimble, and Frank Aranda. Again I am very thankful for you all.

Where do I begin? They never have a Loan Car; You can never get a “timely” appointment. It’s usually more convenient to let Park Place (Ft. Worth) handle ..... not only my scheduled services, and repairs. They only have low skill maintenance technicians (Oil Change, etc.) working half days on Saturday. I could go on, but it’s pointless. I will never set foot on their Lot (Sales or Service) again.

Great experience!! Great dealership!! Great people!! They are so welcoming and knowledgeable!! I will always return there to purchase future vehicles!! I am so in love with my Mercedes!!