Jake Sweeney Buick GMC

(217 reviews)
Visit Jake Sweeney Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (513) 970-9652 (513) 970-9652
Used (513) 970-9677 (513) 970-9677
Service (513) 970-9727 (513) 970-9727

Reviews

(217 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jake Sweeney Buick GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent Service.

Excellent Service...Nathan is really Professional and Knowledgeable..Driver serviceman was Uncommonly courteous...I'm a relatively new customer to Jake Sweeney Cadillac in Lebanon, but I'm glad that I made the Switch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very pleasant to work with and always quick in and quick

Very pleasant to work with and always quick in and quick out great to have your team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Never an issue the service writers ate friendly and

Never an issue the service writers ate friendly and first class , easy and close , would not go anywhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The listened to what I had to tell them about my problem.

The listened to what I had to tell them about my problem. I even took them on a ride so they could feel the shaking in the car at certain speeds. Upon returning to the dealership, they ask that I leave the car there so they can check it out further. The service manager that went on the ride with me knew right away what the problem was. I left the car there and they called me when it was done. I was very pleased show they handled this problem with my automobile. Again thanks to the service dept., the service manager, the shop floor Forman and those that worked on my car. I will continue to do business with Jake Sweeney. Thanks to all who were involved if I missed anyone. Thanks!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have always received courteous, professional service

I have always received courteous, professional service from your friendly associates leaving with clean car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Love all the employees service department is so friendly

Love all the employees service department is so friendly and polite salespeople are all curtious

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Vehicle was brought in for engine noise.

Vehicle was brought in for engine noise. Dealer said it needed new engine and wouldn’t be worth to do the oil change. Oil level was at 2 out of 6 quarts which dealer didn’t check or describe to me. No basic service was provided to attempt to keep vehicle in a running condition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello TRudolf, Thank you for reaching out to Jake Sweeney Cadillac. We would like to help you resolve any concerns or questions you have regarding your vehicle needing a new engine. Our service manager has been notified and is ready to help you if you can email him at Chris Owens cowens@jakesweeney.com. You may also call him at 513-212-6373. Thank you, The Team at Jake Sweeney Cadillac.

It was a very friendly greeting, when I arrived.

It was a very friendly greeting, when I arrived. They were ready for me with the paperwork and the work was completed very efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service is ALWAYS great and Derrick is always pleasant

Service is ALWAYS great and Derrick is always pleasant and most helpful. Very good servicem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great communication.

Great communication. Quick response. Job was done efficiently. Price was fair. Derek was was wonderful. Shuttle guys were wonderful. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.