Reviews
This was a first for me. Buying a car in this Covid era...
This was a first for me. Buying a car in this Covid era is truly an experience all it's own. A year ago I would never have dreamed of purchasing a vehicle on line, In a different city 100 miles away and definitely not unseen. But here I am. Rod Blackwell at Johnson Volvo was amazing. He sent me extra photos, Answered all my questions promptly. The transaction went incredibly smooth thanks to all his attention to detail. He even arranged for the car to be delivered to me and I was not disappointed. Rod kept in touch even after the delivery was made to insure there were no loose ends. Could not have asked for better service. I would most certainly buy from Johnson Volo again and would ask for him personally. My XC-90 is beautiful. Connie Hallyburton
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5 star review! We are happy to hear you had a great experience with our team at Johnson Volvo. We hope you continue to enjoy your XC90!
My husband and I just purchased our first Volvo (xc90) at...
My husband and I just purchased our first Volvo (xc90) at Johnson Volvo. Our sales consultant Connor Payne could not have been more helpful or pleasant to work with. He took the time to explain all of the features since we were not familiar with the SUV. However, never put any pressure on us to purchase. Connor also took the time to find the exact model we wanted and had it shipped from another dealer! The Finance Manager, Travis Riddick, was also very courteous and helpful! We LOVE our new XC90 and highly recommend Johnson -especially Connor Payne- if you’re looking at a Volvo!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5 star review! We are glad you had a great experience with our team at Johnson Volvo. We hope you continue to enjoy your XC90!
We had the pleasure of meeting Mr. Rod Blackwell,...
We had the pleasure of meeting Mr. Rod Blackwell, Saleperson, at Johnson Volvo. It is obvious that he understands the no-pressure consultative sales process. He was the consummate professional sales person. He asked the right questions to solicit the appropriate answer and he answered some tough questions to keep us engaged in the sale process. I truly enjoyed this sales experience and would recommend other sales people mirror Mr. Blackwell to learn his approach. Thank you Mr. Blackwell for your professionalism and your service. You made the purchase a pleasure. Deidre and Terry Jackson
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We are happy to hear you enjoyed your experience at Johnson Volvo. Please let us know if there is anything we can do to further assist you.
Excellent Experience!
Tyler was the best! Knowledgeable, able to answer all of our questions, but never pushy. He was extremely responsive to many (ahem, many) text messages! After much deliberation considering other vehicles, I am thrilled with my decision to get the XC60. I LOVE it! Beautiful car, fun to drive, and SAFE for my precious cargo (small children). Thank you, Tyler and Johnson Volvo!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your 5 star review! We appreciate your kind words about our team at Johnson Volvo. Enjoy your XC60!
Great experience at Johnson Volvo, Durham
Bought a new Volvo XC90 T8 Hybrid in November 2020. We had owned a S60T and a XC60 previously - both cars exceptionally well built and reliable over 12 years of use. Our new XC90 is superb. We bought the car with Kristopher "Tyler' Brown - great experience with no pressure just good information!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your 5 star review! We are happy to hear you had a great experience with our team at Johnson Volvo.
My husband and I drove all the way to Durham from...
My husband and I drove all the way to Durham from Charlotte with an appointment to view a used volvo to purchase for our daughter who is a new driver. After test driving, starting to talk numbers, the sales person Marcus was cocky and said we aren't budging on anything on this sheet, including the 800 dollar processing fee, after we had drove all the way over there to actually buy the car and most likely would have purchased the car had that conversation been handled differently. We got up and left. We have never been treated so rudely ever when buying a car. We have never purchased used before. I have no idea how this dealership has a 5 star rating on multiple sites. It would have been nice for them to have told us that up front that the price was the price as they knew why we were coming before we spent half the day riding over there and back. How rude & disappointing... Lesson is to get your quote before spending any time at this dealership. Again, I have no idea how this dealership has a 5 star rating. Good luck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for reaching out. We have shared your comments with our manager and he has let us know he has reached out. We regret we were unable to meet the price you had in mind. Please let us know if there is anything we can do to further assist you.
He has not reached out to us... We had a lady call the next day from Johnson Volvo and said she would call us back that day but never did. We have heard from no one else. We are purchasing a new 40,000 subaru. Had anyone been interested in really helping us at that dealership, I am sure we would have made a purchase there. The whole attitude high sales tactic we got from Marcus needs to be a thing of the past with all the online offers people get just from looking. There are too many nice cars nowadays for that kind of treatment to really work especially with a used car. I don't care what the market demand is...
XC90 T8 Hybrid
Excellent experience in every respect, very responsive to any issues after purchase. Friendly and knowledgeable staff in all departments. Johnson Volvo is a great dealership, unlike any I have experienced before
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for 5 stars! We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Great experience all around
Rod Blackwell and the staff in the corporate office did a great job working with me during my decision making process. There were no high pressure sales tactics just gentle inquiries. The actual purchase and delivery of the vehicle was flawless. I would definitely recommend Rod and the Johnson Volvo of Durham dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your 5 star review! We look forward to serving you again at Johnson Volvo.
Best Experience Ever
This was by far the best car-buying experience I have ever had. My salesperson, Mr. Blackwell, went above and beyond and well-exceeded my expectations... and I LOVE MY NEW XC40!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your 5 star review. We hope you continue to enjoy your XC40!
Effortless Experience
From start to finish, working with Johnson was exceptional. Initial communication was responsive but not pushy, Rod was very accommodating and the used car we were going to test drive looked and smelled new. It felt like we were buying a new car which instilled confidence in the used vehicle we were purchasing. Every step was effortless and of high quality. We received excellent value for our money.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your 5 star review!