San Francisco Honda

Last week I phoned SF Honda to make an appointment for a safety recall on an out-of-state Honda Fit that I recently purchased used. No-one picked up the phone, so I gave up and made an appointment on-line; that was easy. I entered that the appointment was for a fuel pump safety recall for my Honda Fit. Dropped off the car at the appointed time - that was easy. A few minutes later, I got a text message - SF Honda did not have the part, so they could not do the work that day. Could I leave the car overnight, or come back the next day? I decided to bring the car back the next day, and then they did the work. The following day, I got an email saying I had not kept my appointment! So the work done was good, everyone was helpful and friendly - but your computer systems just don't function very well!

The service was done in a timely manner and well, BUT the drop off was a problem. I arrived early for my scheduled appointment and waited almost an hour after the appointment time to drop off my car. I was told by the staff that the appointments were not real and drop off for service was first come, first served. This felt made me late to work and felt like a significant disrespect to my time.

9th Avenue Location: Great service considering they were understaffed on the day that I went in.

The whole team at the 9th Ave location was super professional. Ty got everything taken care of and my car was ready really quickly. I have not had such good experience at other dealers so I was very pleasantly surprised. Will be back for sure!

I was kept waiting for nearly an hour to have my car checked in when I had scheduled an appointment. The issue I believe should have been caught and brought to my attention during a previous service I had brought my car in for. The service representative tried to address my concerns and expedite my service. Sadly I was still left frustrated by the whole experience.

Once I got my appointment, the Lombard street service center was professional and friendly during servicing. I did try calling several times to get an appointment and no one picked up. I had to call the Van Ness location and they transferred my call to Lombard to set up appointment. I did not want to make an appointment on line but wanted to speak to someone. The phone system does not take messages so someone could call you back, that’s my only complaint.

The diagnostic test was very complete and extensive. Nice service and terrific representatives. Took less time than I was told and everything was clearly explained.

The front desk staff was very knowledgeable about my auto and worked with me to accommodate my concerns of my auto.

Both of the service reps at this location are fantastic. I have worked with both.

They worked with me to get to the best deal. I couldn't have been more pleased with the results