Don Jacobs Honda

When his key no longer unlocked his car door, we recommended that our young international friend (here to attend UK) take his car to Don Jacobs to have the door lock repaired. He was originally quoted $121, then called with a revised quote of $221.09 and when he came to pick up his vehicle, the total charge was $1,788.93, which he did NOT authorize. They totally took advantage of a young international student. "If any aspect of your visit cannot be rated as excellent, please call our service manager, Jeff Smith..." Well we did that to no avail... ended up having to pay $1,325 (after they suggested WE pay the bill for our friend.) After doing business there for almost 40 years, we will never step foot on the property again. Samples of unnecessary maintenance and price gouging include: front brake pads & rotors: $393.99; replace brake fluid and flush lines, $84.25; replaced in-cabin air filter (that had already been replaced a year ago) $56.53; replaced front wiper blades $80 (are you kidding me?); replace antifreeze, and just check thermostat and fan operation $90.61; replace transmission fluid $93.61; "valve adjustment" $133.99; replace spark plugs (apparently they replaced 4 plugs) $137.42; replaced serpentine belt $148.99. His car was having no problems, none of these repairs were requested. He simply wanted to be able to have a working key. After meeting with the manager, the bill was reduced only 25%. Our friend still doesn't have a key that will unlock his door and start the engine; he has to use two keys for this. Totally unacceptable customer service - totally untrustworthy business.

I have a 2014 Honda Civic with 48,700 miles. Purchased extended warranty to 48,000 miles. The alternator went bad. Calls were made to see if Honda Corp. would honor the warranty with 700 miles over, of course, they would not. The service advisor was very kind and professional. None of what happened there had any reflection on him. ( I guarantee you If it had been Toyota it would be covered.) So then to replace it at Don Jacobs it was going to cost $950 plus $120 diagnostic fee, Really?? Don't think so. I will never go back and will not own another Honda. I found an excellent mechanic and paid less than half what DJ wanted.

One of the best experiences buying a car, thanks to Mark! We are coming back in the spring to do business again.

We took our Honda Accord in for a battery terminal recall about 2 months ago. After making the appointment and taking it to them, they said the part to fix it wasn’t in. WHAT!! So after wasted time, they reschulded it. As we were there they brought it to our attention that the car needed brakes. The brakes were fine and still are today. So today my wife takes it back for the recall and they come back with a list of things that need to be done. (Brake fluid, trans fluid, cabin filter, alignment). (Brakes weren’t mentioned this time) Must have fixed themselves. So The tech told her after looking, (LOOKING) at the brake fluid and trans fluid it needed to be changed. At our shop at work fluids are anylyzed not just looked at. I hope Don Jacobs has better technology than that. We bought this car with 36,000 miles on it, those fluid changes were scheduled at 30,000 miles. The car has about 50,000 on it now. Those fluid changes would have been done previously since it was a leased car from Honda at the 30,000 mile mark! After I had got in touch with the tech and was treated rudely, I made him aware that the conversation was recorded, and his attitude changed immediately. I spoke with his supervisor and the supervisor above him and hung up feeling like they really don’t care. I will not deal with Don Jacobs again.

They charged 90 bucks for an alignment, adjusted nothing, then told me there was no way to adjust the camber on Hondas. It was and still is out of spec and pulling hard to the right. They obviously have no idea what they're doing there.

Great experience . Justine and Mark were very helpful..

Our service experience for the past 2 visits-- have been terrible!! We had a 1030 appt. for an airbag recall on our Accord at 230 car had not even been taken in for service/. We will not be buying any vehicles from this dealership. Buyer beware! I drove over 130 miles for my appt. I was promised updates. I did not receive any update.s After returning in rental, I inquired about my car I was told that the vehicle setting outside was not mine and that there were multiple cars on the lot that looked like my car. We looked in the car-- I guess the others had our candy in them too!! When I said that you have not even taken our car in, the tech admitted to this fact. the service mgr. offered to make this right-- yeah let us wait longer. Forget it!! We left--- no further new car purchase will be made at this dealership and certainly no service appointments. There are other Honda dealers!!!!!!!

I researched cars online and viewed their inventory. I asked for their best price which was well below MSRP. I was approved online before I even stepped foot on the lot. When I arrived I was greeted by a friendly sales associate named Mark Bowen before the dealership even opened. He took care of me and I was out the door with a new car in record time. Mark was a considerate salesman with sound advice and an attention to detail. I highly recommend you pay him and Don Jacobs a visit if you are in the market for a new/used car. On top of all that, my wife loves her new car. I couldn't ask for anything more, but I did receive more as they included some additional freebies that added a personal touch. Thank you.

The facilities are great. The sales staff went above and beyond from what I usually expect from a dealership. From the moment we walked in the door, all the way to the fun part when we drove out with a new car, the experience was amazing. Greg Hines is the best car sales person I have ever dealt with. Friendly, sincere, and so nice. I will come back next time I need a new Honda... or who knows hopefully a BMW. They also found exactly what I wanted. Thanks Don Jacobs!

I have bought 4 vehicles from Don Jacobs 2 BMW's and 2 Honda's and I have always worked with Mark Bowen as my sales person and I highly recommend working with Mark rather you're buying new or used, Honda or BMW , Mark will get you the best price possible.