Don Jacobs Honda

Great people. Great experience. Could not be happier! Working with Mark was comfortable and easy. Great customer waiting area fully stocked with refreshments. Thanks again!

Great trade experience w Tristan! Highly recommend to anyone shopping for an amazing car! Felt like our business was appreciated. Would definitely trade with them again!

My mother bought a brand new 2014 Honda Accord off the lot and before 40,xxx miles her warranty was up and the new fancy push start ignition "went out." Don Jacobs then acts as if this is normal and proceeds to charge her $750 for it to be replaced LOL. This is called planned obsolescence. Mechanical parts that are designed to go bad after a certain amount of time, so that the customer will bring the vehicle in to have replaced and waste precious time and money. Secondly the vehicle is garage kept and has now formed a water leak on the sun roof track which has stained to headliner now. All this has happened with the vehicle under 50,000 miles. Don Jacobs then explains that it will be over a thousand dollars to have it repaired. LOL! These people are lying swindlers that care about nothing other than making money off their customers. Or better yet, gullible peasants that think they are getting a good car. We are nothing but peasants in their eyes. Honda and don jacobs should be ashamed of themselves and everyone needs to absolutely stay away from this so called "business." My 97 gmc sierra truck has 324,xxx miles on it and guess what? The ignition went out right after 300,xxx miles was achieved. They remind me of modern liberals...Brain dead, greedy pieces of filth who have no concern or moral obligation to help fellow humans. Shame, shame. Shame on all of you. We will NEVER EVER do business with you again. EVER. HOPEFULLY ALL THE PEOPLE OF LEXINGTON WILL SEE THIS REVIEW. YOU HAVE BEEN WARNED. PLEASE STAY AWAY FROM THESE THEIVES/SWINDLERS/PIECES OF TRASH. Of course I'm talking about Rick Jones, Jeff Smith, Paul Settles,Chris Risalvato, Bryan Wytiaz, and whoever their boss is. Theses people know they are ripping people off and deserve to be called out. Shame on all of you. #Makedealershipsaccountableagain

I bought another BMW for 1 reason. Patron Hatcher. If he ever leaves Don Jacobs and goes to another luxury car dealer, so will my business. This is the 3rd BMW I bought from him (plus a used Jeep). Don Jacobs couldn't be luckier to have him as a loyal member of their team. I will recommend a friend to Patron every day of the week. But it has nothing to do with the dealership itself. In fairness, the service folks are great too. If I sound bitter about the dealership itself, it is because I am. I had an issue with my last BMW and felt Don Jacobs did not go to bat for me to BMW of America.

I am a road warrior and I have purchased over 25 cars in my lifetime. I have had good sales experiences and bad. I must say my complete sales experience with Johnny and Tristan at Don Jacobs is one of the best so far. I am a grummpy old man and I let Tristan know this up front. I did not want to play games nor waste my time. The entire sales process went smoothly and they understood when I stopped and said I would be back. I have the attention span of a puppy dog. The trade on my cars was fair up front. I got what Iflet was a fair trade in price and they made a good discount on the BMW as well. I was happy they were happy and that is a good sales process. Now...if the service department does half as well I should be a happy camper.

We have known Patron for 10 years, he helped us select our new X5, then he helped us select and upgrade our new wheels and tires. The car looks amazing and is my dream car!!! There is no other man that cares about his customers more than Patron. We consider him family, we recommend him to everyone we know and we would never consider buying another car without his help. He has surpassed any expectation we could have had during the process or for any reason that brought us back to the dealership! Go see Patron if you are looking for the best car buying experience!! You won?t be disappointed.

Mark Bowen was extremely helpful as well as being kind and considerate. He was very pleasant and answered our questions over the phone before we drove to the dealership from Indiana.

Very accommodating staff. I took a bus from Dayton to Lexington and got there after 6:00pm due to a breakdown. Don Jacobs sent an Uber to pick me up then the whole team stayed late so I could test drive and buy a used vehicle, we were there until 9:00pm on a Friday night. Thanks Mark Bowen and everyone else!!

I don’t understand the negative reviews as all my experiences at this dealership over the years have been unfailingly excellent. I first bought a new Accord there in 1989 and picked out and negotiated pricing for 2 CRVs for my mother in law before buing this 2018 Clarity. On all cars I did my home work and dealer was willing to negotiate from invoice/holdback (not msrp) and let me decline all the extra dealer packages. I was also able to negotiate a Honda Care D80 extended warranty (8 yr/100,000m/0deductable/good at any Honda dealer) for less than half price when dealer matched an internet price I found on EV forum. And best of all, all this was done with Clay McDonald (sales) and Will Sandoval (financing) using absolutely no high pressure sales tactics and no “games”. This was like an internet sale but in person. I got treated with respect and got everything I wanted at the price I wanted which matched the best prices I could find after hours and hours on the internet and EV forums. And I got 1.9%/5yr financing through Honda, however I did have to ask for this promo financing I found on Honda’s website as it was not offered to me until I mentioned it. I can’t believe I prepared for all the psychological smarmy gamesmanship that so many dealers try to put you through only to find that it was’t necessary! Let me add that I have also delt with the paint and body shop once for an insurance repair and had a very positive experience there as well. Also, all the service reps I have dealt with over the years have also been honest, upfront, and courteous to me. I do a lot of maintenance myself and all the parts guys have been great, especially David Tannous. I know this may seem like I’m shilling for Don Jacobs but these has been my actual experiences. I get treated with respect, honesty and courtesy. What more could you ask for except maybe for the high labor rates (which are true at any dealer) to be lower. But then I have never been charged a diagnostic fee for any repair I have had done. So 5 stars for everybody! BTW, I absolutely love my new plug in Clarity. Hope the reliability matches all the other Honda’s I have owned. Full disclosure: I have no financial ties to this dealer, but I do go to church with David the parts guy’s parents.

When his key no longer unlocked his car door, we recommended that our young international friend (here to attend UK) take his car to Don Jacobs to have the door lock repaired. He was originally quoted $121, then called with a revised quote of $221.09 and when he came to pick up his vehicle, the total charge was $1,788.93, which he did NOT authorize (although DJ SAYS that he did, he says he did not). They totally took advantage of a young international student. "If any aspect of your visit cannot be rated as excellent, please call our service manager, Jeff Smith..." Well we did that to no avail... ended up having to pay $1,325 (after they suggested WE pay the bill for our friend.) After doing business there for almost 40 years, we will never step foot on the property again. Samples of unnecessary maintenance and price gouging include: front brake pads & rotors: $393.99; replace brake fluid and flush lines, $84.25; replaced in-cabin air filter (that had already been replaced a year ago) $56.53; replaced front wiper blades $80 (are you kidding me?); replace antifreeze, and just check thermostat and fan operation $90.61; replace transmission fluid $93.61; "valve adjustment" $133.99; replace spark plugs (apparently they replaced 4 plugs) $137.42; replaced serpentine belt $148.99. His car was having no problems, none of these repairs were requested. He simply wanted to be able to have a working key. After meeting with the manager, the bill was reduced only 25% (originally almost $1,800 from a $121 estimate). Our friend still doesn't have a key that will unlock his door and start the engine; he has to use two keys for this. I don't know how they look at themselves in the mirror. Totally unacceptable customer service - totally untrustworthy business