Reviews
Joe was very helpful.
Joe was very helpful. The problem was identified and fixed in a timely manner. The only complaint is the calling to schedule
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for your feedback. We are glad to learn that your issue with your vehicle was fixed in a timely manner. Please do not hesitate to reach out to our Service Team at Lithia Chrysler Jeep Dodge of Wasilla if you need further assistance.
Service Dept
I like my dodge products but this dealership is definitely lacking when it comes to service. I have called multiple times every day for the last 4 days trying to get a service appointment for our Dodge Durango. I let the phone ring until it times out. no one answers the phones. A friend told me the only way he gets an appointment is to go in person. I really don't want to drive a half hour each way just to get an appointment. I recommend anyone considering purchase of a vehicle to check out the service department before buying.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, Thank you for your review. Our goal is to provide exceptional service for every customer, and I would like the opportunity to discuss the level of communication you've received. When your time permits, please contact me directly. Best regards, Chris Bradshaw Service Manager jamesbradshaw@lithia.com 907-215-6631
The service department is incompetent and lacks basic
The service department is incompetent and lacks basic communication skills. They will take advantage of women by recommending services not needed. They will tell you something is “fixed” and forget to tell you that it’s not and parts actually need to be ordered when you get in your vehicle and realize the issue is still there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We take this feedback very seriously and would like the opportunity to learn more about your interactions with our team. Please reach out to me when you have a moment. Thank you, Chris Bradshaw Service Manager jamesbradshaw@lithia.com 907-215-6631
Got to this dealership at 5:45 am first in line for an
Got to this dealership at 5:45 am first in line for an oil change as it has been first come first serve for he last 5 years ( however long the dealership has been here in Wasilla … Come 7 am I am told they changed their policy too an appointment only program during the week I asked when that happened the employee said for past month or so.. really nothing on the web site nothing in mailings absolute garbage service department I will not purchase another vehicle from Lithia this service department has been sub par from day one don’t buy a Jeep or dodge product and lifetime oil Jane from this xxxx poor dealerships
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We value your feedback here and would like the opportunity to speak with you about an oil change, your recent experience with our Service Team, and the level of customer care you received. Please initiate contact, at your convenience, so we can discuss this further. Thank you, Chris Bradshaw Service Manager jamesbradshaw@lithia.com 907-631-7000
Fast and efficient not pushy.
Fast and efficient not pushy. Worked with me on my latest purchase with them. I have purchased 4 vehicles from them and will continue to do so. Nistor is the best salesman I have worked with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Fred, we are glad to learn that you are consistently impressed with the Sales Department of Lithia Chrysler Jeep Dodge of Wasilla. Our Sales Team will be excited to learn about this highly-rated review. Thank you so much for being one of our valued customers and we look forward to your next visit.
The best and easiest car buying experience that I’ve ever
The best and easiest car buying experience that I’ve ever had. Super glad I went there and will definitely go back for my next vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are so excited that you had the easiest vehicle-buying experience at Lithia Chrysler Jeep Dodge of Wasilla. Thank you for your review, we are honored to assist you and would love to help you again someday.
Everyone was very professional and helpful especially our
Everyone was very professional and helpful especially our sales person, Mitchell! He helped us with all of our questions we had
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tyler, it makes us so happy to know our Sales Team was professional and helpful during your visit with us. We are glad to know they were able to answer all of the questions that you had! Thank you so much for leaving us this 5-star review and we hope that you continue to choose us here at Lithia Chrysler Jeep Dodge of Wasilla for your future automotive needs.
I knew what I wanted and it was hard to find- Promaster
I knew what I wanted and it was hard to find- Promaster city van. They found it, brought it to their dealership and I bought it. They are personable and aim to please. I truly enjoyed working with them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Milplace, we are glad you enjoyed a great experience working with our Sales Team at Lithia Chrysler Jeep Dodge of Wasilla. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance.
Placed a Jeep on order.
Placed a Jeep on order.. took some time to come in. I can honestly say that I almost gave up and moved on. But the staff would call me when there was a status change. This helped greatly. They honored the the price we locked in when the order was placed. I'll definitely go back for my next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello and thank you so much for taking the time to write about your excellent experience with our Sales Department here at Lithia Chrysler Jeep Dodge of Wasilla. We are very happy to learn that our team was able to assist you and that they made the overall buying process easy for you. If you ever need help with your vehicle in the future, you know we'll be here for you.
Great experience, great customer service.
Great experience, great customer service. Looking forward to bringing others to the dealership for new car purchases.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, and thank you for bringing your vehicle into Lithia Chrysler Jeep Dodge of Wasilla. We will always go the extra mile to provide our customers with excellent service. It is a pleasure to learn that you had a great experience with our Sales Team during your recent visit with us. Thank you for that 5-star rating and for recommending our services. Enjoy your day.