Reviews
Outstanding service!
Outstanding service! A+! Great greeting and discussion with my advisor, awesome experience. Thanks for everything!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Milton, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Service advisor was very nice.
Service advisor was very nice. I was notified about my vehicle when it was serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I really appreciate Jennifer today and her coworkers
I really appreciate Jennifer today and her coworkers today . They made day so peaceful while buying my truck
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
We purchased our tires from Toyota with Repair.
We purchased our tires from Toyota with Repair. My son brought my car in to have a tire repaired that you could clearly see an object in the tread and it took five hours for it to be repaired. That is unacceptable. I have always purchased my tires from Mavis and anytime I have had to bring a repair in, It was back in an hour or less.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
rockytopmst, I’m sorry to hear about the trouble you're having with your tire repair. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Bradley Williams General Manager bwilliams@rivertownautomall.com
Bad customer service?
Bad customer service?? Lost my keys & car fir 3 days. Car still not going in reverie.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
John, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Gil Michelson Service Director gmichelson@rivertowntoyota.com
For the third time I have had to wait 5 hours for a
For the third time I have had to wait 5 hours for a routine service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Carolyn, I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding, Bradley Williams General Manager bwilliams@rivertownautomall.com
Customer friendly, knowledgeable of required services.
Customer friendly, knowledgeable of required services. Keeps customer updated about and findings and overall condition of car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I recommend to my friends to get their cars serviced here
I recommend to my friends to get their cars serviced here whenever their cars need repairs done. I thought it was a pretty good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
I've been to the dealership serval times brought car in
I've been to the dealership serval times brought car in 2023. There isn't any attention paid to waiting room area. The TV has not worked for approximately a year when you ask the workers they always say we don't know why. Very disappointed.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
022rib.8, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your visits with us. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Bradley Williams General Manager bwilliams@rivertownautomall.com
I went in due to a dead battery and did not have an
I went in due to a dead battery and did not have an appointment. They graciously worked me in and did a service check and completed the work that needed to be done the same day. When it was discovered it would take more than 4 hours to complete the work they paid for a ride to take me home and pick me up when the work was completed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.