Mercedes-Benz of Loveland

(731 reviews)
Visit Mercedes-Benz of Loveland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 692-6907 (888) 692-6907
Used (888) 762-3147 (888) 762-3147
Service (888) 864-6201 (888) 864-6201

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Worked with Bill H. in securing a '21 4x4 sprinter van....

Worked with Bill H. in securing a '21 4x4 sprinter van. It took longer than expected due to supply chain issues in '21 with MB. Bill communicated with me throughout the process and we were finally able to take delivery. I appreciated his efforts during a difficult situation.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're glad to hear that you found Bill here at Mercedes-Benz of Loveland so helpful in the purchase of your new vehicle. Please don't hesitate to reach out to us if there's anything more we can do!

Excellent service. My salesman Ray was exceptional. From...

Excellent service. My salesman Ray was exceptional. From start to finish the experience was superb. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

MB of Loveland was the friendliest MB location we dealt...

MB of Loveland was the friendliest MB location we dealt with in the Denver Metro area. We received our SUV within the timeframe we were given, and we got updates along the way. Very happy with our purchase and we enjoyed working with Mike Baker. We highly recommend MB of Loveland.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchased our first Mercedes with Chase Albright. Hands...

Purchased our first Mercedes with Chase Albright. Hands down the best experience purchasing a car. I let Chase know what we wanted right off the bat and he made the deal happen quickly and easily. Couldn't have asked for anything better. We'll definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Loveland so helpful in the purchase of your new vehicle. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

We were very disappointed with the service on our s-...

We were very disappointed with the service on our s- class Mercedes Benz - the work was not complete when promised and the price was more than double the project fee.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

After leasing the Benz for 42 months, I decided to take...

After leasing the Benz for 42 months, I decided to take up the purchase option. Chase Albright handled the purchase, which included a safety check and detailing. The Mercedes looked brand new again. Felipe Sorzano handled the paperwork and made it a seamless purchase including a warranty. Always a good experience at MB of Loveland.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Loveland! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very helpful, worked very hard to help us get the car we...

Very helpful, worked very hard to help us get the car we really wanted. Nick went above and beyond to make it work for us thank yiy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great, low pressure sales team. They were very helpful...

Great, low pressure sales team. They were very helpful and easy to work with! Much appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback about Mercedes-Benz of Loveland! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

We made an appointment with Michael Baker to understand...

We made an appointment with Michael Baker to understand the SUV body, engine and exterior interior options. Michael is very knowledgeable, friendly and no pressure. An SUV was coming in exactly as we wanted it. We thought about it over night no pressure and the price was very competitive. Again no pressure just competitive pricing. The same was true with working with Felipe on extended warranty, maintenance and detailing options. Competitive pricing aligned to how we would be using the car. We also got a good trade in price for our car. All done easy, straight forward and transparent. Picking up the car was quick everything was ready to go. Michael spent an hour patiently walking through the features and help me set up the modes, colors, radio etc to how I want it to default. All the way around everyone was great to work with. The car is incredibly beautiful and powerful. Thanks gentlemen for the car and the buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Loveland and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

It was a delight to work with Chase and Alex. Love my new...

It was a delight to work with Chase and Alex. Love my new car. The whole experience was a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!