Niello Acura

James Zamora was our salesperson and was great throughout the process. He went out of his way to show us different options.

From start to finish we had such a great experience! No pressure, just felt well taken care of.

Please don’t oversell warranty especially to person who owns cars for 25years in CA. Most of it don’t show frustrated face if someone doesn’t buy warranty. Look for ways to reduce time takes to finish the paperwork.

This was the best mannered professionals I’ve ever met. I am a customer for life now.

Rich Biala truly made my car buying experience easy. He was so polite and attentive, great team.

They had service and they got me everything I wanted. Would definitely recommend coming here

Penny wise and pound foolish is the experience I just had with Niello Acura. I purchased a 2024 Type S MDX in March of 2024. I had a good experience with my salesperson Chris Knutson. This week I went in for my first service and it was handled. Where my one star rating comes in is from my request to install my front license plate. I was never provided a plate rim for the front so asked for it to be installed. I was told they would do after I purchased a front plate. This puzzled me as I have never had a dealer not want to put their own rim on a plate due to the ongoing free advertising. I am perfectly capable of buying a plate, but this hit me wrong. I asked my service person to talk to a Manager. He did and I was told "we are very good about always including on all new cars, so I must be mistaken". Really, Neillo Acura, you just lost a customer. I purchase new cars every 3 years or so due to my job and I will NEVER purchase or recommend your dealership. Treating me like I had to be mistaken or was trying to get a "free" plate rim when I have purchased a relatively expensive car is ridiculous. This on top of the fact that your Finance person at the time of purchase told me I had to purchase the theft protection since "it was already installed" when it was simply setting loose in the glove box is just shady. Perhaps while forgetting to install the theft deterrent box, they also forget a plate rim. Just a thought. Goodbye Neillo!

Even though I did not end up buying the car Daniel Johnson showed me, I want to leave a review about how nice and helpful he was. He listened to my needs, explained the features, and even laughed at my silly jokes. It had been a long time since I purchased a car, and I had been dreading the process. But Daniel, and Brian Powers, made it a pleasant experience; I truly wish I could have given them my business.

Super friendly, professional and helpful! Everyone went the extra mile to make sure we got our dream car. Special thanks to my salesperson, Arty.

Brian Watkins at Niello Acura made my car-buying experience truly exceptional. From start to finish, he ensured I got the best possible deal on my new car and an excellent value for my trade-in. The process was smooth, transparent, and pressure-free—no unnecessary upselling, just honest, straightforward service. Brian’s professionalism and genuine commitment to customer satisfaction set him apart. He listened to my needs and worked hard to find the right solution for me. If you’re looking for a seamless and enjoyable car-buying experience, Brian Watkins is the person to see. Highly recommend him and the entire Niello Acura team!