Reviews
Write a reviewExcellent car leasing experience!
Shayne Roberts and his team were a pleasure to work with. Shayne is a skilled professional and made my BMW car leasing experience pleasant and effortless. I will definitely recommend Shayne and BMW of Visalia to my friends and acquaintences.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind word they are greatly appreciated. We strive to provide an effortless and top notch customer experience. Once again thank you for your kind words. Sincerely, Mike Castro-GM
Well versed, skillful professional. Great personality!
Excellent experience with salesman, Shayne Roberts of BMW of Visalia. Shayne is a skilled, well versed & helpful professional with an enjoyable personality and great character.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good experience
Good experience with Shayne. I enjoyed my experience and so far I'm enjoying my car. I did have an issue shortly after I purchased the car but staff was great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and Friendly
If you want a no nonsense experience and peace of mind knowing you got the best deal out there, then Visalia BMW is where you need to get your next car. Completely professional and honest.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Used BMW Purchase
As a repeat BMW purchaser, I appreciate how their dealers always show class and attention to detail. I'm glad they could answer my questions and assist me with my purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best car buying experience EVER!!!
My wife and I are probably a dealerships worst type of buyers; low credit score, negative equity in our trade-in, and low down payment. However, the great team at BMW of Visalia treated us as if we were going to buy a new vehicle with cash. They treated us with respect, courtesy, and like family. The longest portion spent in our car buying experience was removing our belongings from our trade in. These guys were amazing and made the car buying expierence enjoyable. Thank you Shanyne, Rick , Mike, and the rest of the BMW of Visalia .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Worth the 3 hour drive
I live in the bay area, 200 miles away from Visalia. At first I wasn't sure about spending 3 hours driving there would be worth it, but Shayne Roberts was so responsive, honest and helpful with all my questions by phone, email or texts. After we talked for several days I decided to go there and get the car, and the experience was very good and smooth as expected. I'd definitely consider coming back for my next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
3 BMW's
We have purchased 3 BMW's from Sayne Roberts at Visalia BMW and would recommend Shayne and everyone at the dealership to anyone looking for a smooth and comfortable buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good experience
Kind and professional. I didnt feel like I was dealing with a bunch of dirt bags who are looking for ways to rip me off. I have had that in the past.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dream car
We really thanks Shayne sales rep, Vic finance & Ernie parts for helping us to get our dream car. Went smoothly & especially Shayne went extra mile to get this buying experience a good one for us. Will definitely come back to get our next BMW & recommend them to our family & friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car