BMW of Visalia

The experience was great. Called about the car and asked for what the bottom line would be out the door. Got a great car for a great price. The buying process was very easy. No hassle. No fuss. The staff was great - very friendly, very helpful. I definitely would recommend my friends and family to purchase a vehicle from BMW of Visalia.

On 10/31/17 my Check Engine light came on.Currently there are 6 active recalls on my car, to include the Fuel and Exhaust System. I took the BMW in for the recalls and I was told the problem was a faulty gas cap. I was charged $171.52 for diagnosis and gas cap. Mechanic Steve Mayfiled asked me if my car is leaking oil, I replied No, Never! I am certain because I have a very clean garage floor where the car is parked. He said he noted other faulty codes on the diagnoses test. He said I should schedule to get this repaired immediately. NOW, I bring my car home and it's leaking oil from the engine along with service lights (Brake & Service) coming on. Not to mention the hood on my car won't close properly. What a coincidence!! So only the Fuel Pump and Air Bag were replaced and the Exhaust System was not even mentioned! I told Steve Mayfield that I researched the site Cars.com regarding the recalls and he said they are not accurate with the information. My complaint is that my car is worse off now than before I took it in and I have called regarding the hood and not even gotten a call back after I sent the message URGENT! What a shame!!

They advertised at a low price. I put down my deposit and was told that I would get the advertised price. But they lied. They refused to sell at the price they advertised. Bad experience.

I have purchased 3 BMW in the last Three Years and many BMW in the past. My 750Li just lost an engine with 4 months left on lease. BMW did not do anything financial to assist. No payments !!! The vehicle had 30k miles. They put a reman engine in. I WILL NEVER PURCHASE ANOTHER BMW EVER AGAIN. The dealer said there hands were tied and they could not do anything. All this could have been resolved for less than $4,000.00. BMW Corporate would not do anything.

Can't thank these guys enough for getting me into a sweet X5! A dealership that has improved so much from time and still improving to become number one' All of the staff there were so respectful, straightforward and honest, was easy and everyone was friendly. They got me into a super good deal and got me out of there quick as well' Thank you to Jason in sale and especially Mike Castro General Manager and also other manger! They went above and beyond to make sure I was happy with the deal and car! Thank you again'

This experience has been so awesome the customer service is what kept us coming back. Thanks to Eddie Rico we drove off the lot with a nice BMW. He definitely made it happen. He was so patient, informative, and just really nice gentlemen over all. I highly recommend him if you ever need to buy a vehicle. Along with BMW of Visalia. They will work with you and meet your needs!!

This is the place to buy your next BMW. Everyone is so friendly and approachable. The experience was pain free and I was able to drive away in a gorgeous BMW 3 series in no time at all! Highly recommend to everyone looking for a great deal and great car buying experience. Look for Ed Fuentes to help you out!

After weeks of searching for a CPO BMW 335i, I came across a particular car in Visalia. I spoke to Mike regarding this particular vehicle. For me, this meant a plane ride to Fresno and then an eight hour drive home. But this car was the color we wanted, the wheels we wanted and the packages we wanted. So after a couple phones calls and email exchanges. We got right to the point, price. Next thing you know, I'm on a flight to Fresno. Job well done

Everyone at Visalia BMW was very professional and courteous. Shayne Roberts new his product and was a tremendous help for a seamless car buying experience. Vic, the owner was also on site which makes the dealership feel very family oriented. I have bought several BMW's from other dealers but I believe I will be calling Visalia BMW for my future car buying experiences.

I was an out of state buyer. Shayne was very professional in his communications. His exemplary service and knowledge allayed my apprehension as an out of state buyer. I highly recommend this dealership and particularly, Shayne, for your next BMW buying experience.