BMW of Visalia

Verify friendly and patient shane helped answer all our question so we can make the best decision. And Mike Castro was a big help in the finance portion of deal!

I had bought a used 2007 BMW from this lot. Apparently it passed their BMW inspection. BMW died three days later off the lot. Also, I had issue with Brake light coming the day off the lot. So, not even first week, the battery had to be replaced and had to get Brakes issue(brake lights keep coming on and off) resolved and this pass their inspection? So, I was very pretty disappointed. Yes, they fixed the issue but I didn't get any apologize from anyone from the dealership.

I had always dreamed of owning a BMW, recently I was able to seriously start looking into a buying a new BMW. I kept putting it off to avoid dealing with the dealerships. Myself and people I know have had bad experiences at dealerships. So, I had a plan, I was going to check out the BMW of Visalia and if I did not like the service, I had plans to go to another dealership, so with my sister and cousin, I went to check out the BMW's of the Visalia dealership. What a pleasant surprise! My experience was far better than I could have imagined! As soon as we arrived we were greeted by Shayne Roberts, he answered all of our questions, he was very knowledgeable, showed us multiple cars, and even took us out for a test drive. It is obvious he loves the product he is selling. I did not once feel pressured. My sister who recently bought a car at a different dealership was very pleased with the service, level of professionalism and friendliness as well, she wished her car dealership experience could have been the same. Other dealerships can learn a thing or two from BMW of Visalia on how to treat future and existing customers, they are an excellent example. When it came time to get my BMW, Shayne and Mike Castro went above an beyond to get me qualified and get me the exact if not better car than I had expected. My BMW was delivered to BMW of Visalia in a timely manner. When it came time to sign the dreaded mile long paperwork, Brad Maples from financing, got me through it as fast as possible, all the meantime, explaining every single paper work in detail, I knew exactly what I was signing and the terms of my contract. The service department has also been great! I have no complains at all, only a million good things to say about BMW of Visalia, I am so glad I went to them first, and plan on being a future customer for years to come. I would give BMW of Visalia a 5 out of 5 star rating, 100%, A++++.

I came in about a month ago and started speaking with Shayne Roberts about a used BMW. I was thinking about a 3 series, but after spending several hours learning about the cars, and speaking with Shayne and the manager, Mike, I landed on an amazing 2011 535. The car is beautiful, and was as pristine when I picked it up as any new car on the showroom. Working with Mike the manager, and Brad in Finance was simple and didn't take long at all. Thank you all very much and I'll see you in a few years! I wouldn't shop anywhere else.

BMW of Visalia was great. Everyone was very polite, professional, and down to earth. My buying process was fast and easy!! 1st time buying a BMW... I am one happy BMW owner. Thanks!!

My family and I recently purchased a used BMW X5. Our experience purchasing the vehicle was top notch, they made sure we were comfortable during the process and we appreciated the honesty of our client adviser Shane Roberts. Best part is if we have questions or need any help with figuring out anything technical, it's no problem getting in contact with them to help us out!

I dealt orginally with salesman Frank and then Shayne- My experience with both was excellent. However, after concluding over the phone what i thought was a final deal with Mike Castro (SM) (after many days of negotiating), I went to the dealership and was greeted by finance person Brad, whom began reducing the amount of my trade (eventually giving the original quote after he "called a few wholesalers", surprised me with a higher interest rate and even through in GAP insurance whithout asking me. When I refused the GAP insurance, Brad became agitated and was forced to shred the existing contract and re-do. Brad needed my wifes signature and she wasn't present so he sent the salesman (Frank) down to her office and he went over contract with both of us. Frank is a nice guy but really didn't know what he was doing with the finance piece, he's a sales guy. One day later, we had to sign parts of the contract that were missed the day before. Shayne did all he could do, understanding that the general manager and Brad would have final decisions. I've been in the car business myself so i know how the games played but to pull a fast move at the end of a deal is the reason car guys have a bad rep! This a BMW dealership and my expectation was maybe too high- First BMW and probably my last-

I was refered to BMW of Visalia, and exclusively to ask for Ed Fuentes!!! He was extremely kind, and knew the product very well!! Thanks, and we will tell our friends and family to come see you,too!!!

Great great experience. I hate car shopping/buying... the pressure, the haggling, wondering if you are being taken advantage of, etc. However, the guys at Visalia BMW did a wonderful job. I had initially planned to shop around, as I was undecided between a BMW, Lexus, or an Infinity. By luck, I stopped by Visalia BMW first, and was impressed enough to completely forego the rest of my search. Everyone there was superbly helpful, sincere, and willing to help find the best car/deal/price for me. No up-sale tactics, negotiation tricks, or last minute hidden fees & costs. Shayne and Mike laid everything out for me, explained it thoroughly, and provided several purchase options for me to choose from. I can honestly say this was the easiest and most hassle-free and pleasant car-buying experience I have ever had. I would strongly reccomend them to anyone. Thanks guys, Mike

I was referred to Visalia BMW and I was very pleased with the customer service I received from the car salesman, Ed Fuentes and manager, Mike Castro. They were very friendly and they made me feel comfortable with my purchase. All of their service department staff are very pleasant and helpful. I would recommend anyone to Visalia BMW for their next purchase.