Larry H. Miller Volkswagen Tucson

My mom and I bought a 2011 Volkswagen this from them ,first of all the radio was broken, brought it back the next day to get fixed ,they refused he told me there would be no profit in it for them to fix it, drove I have not had my car that long I wanted to see my brother in Massachusetts who is in a nursing home, my transmission went when I got to mass ,globe plugs had to be replaced, plus I had to replace belts on the car ,keep in mind I have just had this car for a year ,so be warned about Larry h Miller Volkswagen of Tucson, also beware of Fabian he is the one that sold us this car ,and said I would only have to worry about oil changes. What a joke so beware of them.

Awesome place to do business. Very helpful people. They make the purchase experience fun and easy. I highly recommend you come buy your next car from them!

Best car buying experience ever! Brendan was great to work with. No pressure, super attentive to details and genuinely nice. The whole team was great!

Stay away from this dealership. Every step of the buying process through repairs was a nightmare. Bottom line up front, I traded in a fully functioning vehicle and was told everything in the new vehicle worked. When I reported issues I was first ignored then told weeks later I took too long to mention issues. Customer service from sales, sales managers, and service was terrible. I’ve received better service from “buy here pay here” dealerships! When I first approached the dealership the salesman told me the car I was there to see wasn’t there. After arguing with me, he finally went to the back and found it. The vehicle was being inspected and run through service so I was not able to drive it, but I was promised the dealership would “do right by me” and wouldn’t sell me a vehicle with any non-cosmetic issues. After purchasing the vehicle, I was told it would take a couple hours to get a part replaced so I went to lunch. After sitting around waiting for a couple hours I was told it would be ready the next day. For the next 3 days I was told the same thing, “It will be ready tomorrow.” I finally called asking when the vehicle would be ready and was told it would take another 5 days to get the part in and then I would have to wait for a bay to open up for them to work on the vehicle, so I asked if I could take MY car home. When I went to pick it up, the salesman asked me “what’s the big hurry?” because he was called in to take care of me. After driving the vehicle for a few days I noticed a couple issues. The features that were included only in this trimline (heated/cooled seats, heated steering wheel) were not working and the motor for the tailgate struggles to open if the vehicle isn’t parked on a flat surface. I emailed my salesman about the issue and the e-mail was conveniently not seen. A week later when service called to let me know the part was in, I asked if the salesman mentioned the other issues and he said no, but he would put a note in the system so it could be fixed when the vehicle came in. When I brought the vehicle in, service never greeted me or introduced himself, he just took the keys, had me sign paperwork, and gave me the keys to a loaner vehicle. The following day I received a text message informing the original issue was fixed, but the other issues weren’t authorized by the sales manager. I spoke with the sales manager who told me he would look into it and would do the best he could to “do right by my.” I didn’t hear back from the sales manager so I drove to the dealership where I was told I waited too long to make a complaint (he was just now hearing about it but I made a complaint within a week of getting the keys), service checked off on those features so they must have magically broken once I drove home, and any repairs would cost too much because he only made $86 on the deal. When I asked how it would cost too much to fix the vehicle, I was told sales managers make money based off gross income and it would have to come out of his pocket. I was then offered to have the tailgate fixed, but not the other issues because they would cost too much to repair. When I mentioned that I was told by him and the sales manager “we will do right by you” he said sorry, we just cant put any more money into that vehicle. I will never consider buying a vehicle or getting service from this dealership again. I would not recommend anyone even waste their time with this dealership.

This was my first buy here and it won’t be my last. My sales rep Kris was helpful, respectful and polite. I got a yes on everything I wanted. He wasn’t pushy which is what I usually expect. The finance manager was just as nice (Vince). Again, no pressure but he found a warranty that fit the bill for me, inexpensive also because I don’t put much mileage on my cars. I highly recommend this dealership, especially the guys I worked with.

Customer service was very good. My rep Andrew Asman was very courteous and easy to talk to. He kept me informed of process during the day. I was satisfied with the 50,000 mile warranty check up on my VW Tiguan.

Every visit to this dealership is a comfortable and pleasant experience. Shawn answers all my questions and handles all my concerns perfectly . He is definitely a 5 star employee, he goes above and beyond and pays attention to the “little” details.

Service was completed in a timely manner. Service rep was very polite and kept me informed. Facility was clean and waiting area was comfortable. Was pleased with service.

stopped in to take look at used vw.salesman wanted to sell me a vehicle right now but not willing to negotiate.they insisted to charge $499 on vehicle theft assistance(VIN etching ) on used vehicle.what a joke.will never return to this dealership

The service department was really helpful and friendly. They are open to any questions you have and they keep you updated on the status of your car.