Reviews
Bad Used cars
Bought a car back in oct last year by january th3 turbo went bad not even 4mos i purchased their vehicle.car was inspected by nissan Real techs found out this dealer reset computer to maie codes go away.estimate repairs were out of this world to repair. No call backs from larry h miller dealer and i was left in Dark . Dont buy used they are a rip off especially with minorities i feel lied to and discriminated
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Ernie. Thank you for bringing your concerns to our attention. We understand that transparency and clarity are essential in any car-buying process, and we're sorry if we didn't meet your expectations. We value your business and your satisfaction, and we would like to work with you to ensure that your experience with us is a positive one. Please feel free to reach out to us, and we'll do everything we can to address your concerns and answer any questions you may have. - David Lehman, General Manager (520) 829-9384
Great customer service.
Great customer service. It was a smooth and efficient process of purchasing our dream vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for making us a part of your day. Our team really enjoyed treating you to the laid-back experience you were looking for. Come back again soon if there’s anything else we can do for you or your vehicle! - Bill Brixey, General Manager
Everything I needed done, was done, except for the
Everything I needed done, was done, except for the serpentine belt which they had to order. I am very pleased with the service advisors. I’ve always had a good experience with Larry Miller VW.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Dallas Penrod, General Manager
Jason and team always goes above and beyond!
Jason and team always goes above and beyond! Amazing, fast and great work every time! Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for that positive review! We are always excited to help service your vehicle and keep you updated on the process. Please come back if you need anything else. - Dallas Penrod, General Manager
Helpful staff, nice waitlng area, fast service and easy
Helpful staff, nice waitlng area, fast service and easy sales experience. Music in sales area should be subdued, relaxing and low volume or off. Hard to think about sales business with that in the background.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us. We appreciate your feedback on the volume of the music. We hope you will visit our dealership again. - Dallas Penrod, General Manager
Excellent customer service.
Excellent customer service. I felt taken care of when I took my car in for maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. I will make sure to give them the recognition they deserve. If there is anything else we can do for you let us know. - Dallas Penrod, General Manager
Manny, Service Advisor, went above and beyond to help me
Manny, Service Advisor, went above and beyond to help me to get my car serviced! As I was driving home, my “check oil light” came on. I called the dealership, Manny answered and asked if I could bring it in this week. He offered me a few different times and dates during the week but when I explained to him that my schedule is incredibly hectic due to my occupation, he didn’t hesitate to work with my schedule- he was able to get me in right away! I am grateful that he understood my urgency and availability and will continue to purchase cars from this dealership and have my car serviced here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need. - Dallas Penrod, General Manager
It would have been better to be told my issue was a known
It would have been better to be told my issue was a known problem for VW with no fix rather than to be told a bs (aka lied to) story about heat and humidity and a drive test in 1 other vehicle. What a shame!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave your feedback. I would appreciate the opportunity to speak with you personally about your recent experience so that I can learn some more details about the visit and do my best to assure you that our staff would never intentionally mislead or lie to any customer. Please reach out to me at your earliest convenience. - Dallas Penrod, General Manager, (520) 829-9384
Excellent customer service!
Excellent customer service! No pressure to buy a vehicle, sales rep was very nice and helpful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for making us a part of your day. Our team really enjoyed treating you to the laid-back experience you were looking for. Come back again soon if there’s anything else we can do for you or your vehicle! - Dallas Penrod, General Manager
Thank you to this amazing team and Brendan, for their
Thank you to this amazing team and Brendan, for their incredible integrity! Customer for life!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reading reviews like yours, Jilly, really makes my day. Thank you for visiting our dealership, and rest assured Brendan will receive the recognition he deserves! If you need anything at all please reach out! - Dallas Penrod, General Manager