Reviews
It’s really sad!! Each time I take make car their they...
It’s really sad!! Each time I take make car their they will find something wrong which is not true, just to make money. This time, I checked my car and replaced all it needs to be replaced then took my car for pa inspection. They mass with my brakes which are new and said need brake fluid which I did it just 2 days before. After the inspection, I took my car, the same day I had a problem (engine light sign). Now , I have to take it somewhere else. Each time I take it there, they do something to my car just to make me going back. Sick and tired about this philosophy. Unprofessional guys
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for your feedback. We’re sorry to hear we disappointed you. We will pass along your feedback to management.
New brake rotors and pads, brake fluid changed, oil changed, new battery, new tires, new coolant …. And I did write date on all part changed, by myself. Was coming there for state inspection, only state inspection and I did write for him a note on a piece of paper “only state inspection please!”, so, when he did the inspection, he did say something about brake pads and brake fluid, I told him I did it by myself a couple days ago, he was complexed and said oh sorry I don’t know you know mechanic, he said you passed the inspection, just bla bla ….. he thought I don’t know anything and wanted to take advantage! After the inspection, I took my car, drove just some miles, engine light on! I knew it, he mess with something in my car because he wasn’t happy with me. What’s going on there!!? This is not how we do business! Unprofessional guys as I said, never trust you again, even my girl had appointment today there I could never let her come there again! We bought cars there, we always come there for any service, at the end you treat us as ….
Worst experience I ever had with dealership, still...
Worst experience I ever had with dealership, still waiting since June 9 for our check from trade and the bill of sale, ridiculous, should of sold my car to another dealer with instant check, said bill of sale was sent last week , how long does it take from monroeville to new Kensington? I get orders from Walmart in 2 days, very hard getting in touch with the 2 people involved in the sale of the car we bought. Very frustrated with this dealer would never buy another car there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for your feedback. We’re sorry to hear we disappointed you. A manager will look into this for you.
How friggn long does it take to look into this matter ???? Thursday July 8 in 2 days will be the month which said check will b here up to a month, no one in person ever responds to us, a pathetic company, it’s always a computer you speak with, next step we are gona call a lawyer.
Customer
Needed my brakes checked immediately and frank novobilsky was able get me an appointment for the following day. My brakes were checked and I have peace of mind. They were also inspected my car while I was there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Beverly, we are so happy to hear that you enjoyed your experience with us. Your happiness and safety on the road are very important to us. Thank you so much for sharing your experience. We look forward to seeing you again soon
Great Experience
Friendly, outgoing staff. It was an excellent experience! I was able to discuss with a staff member the procedure for returning my car at the end of the lease. All of my questions were answered in detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear that you had an excellent experience with us, Nadine! Thank you so much for allowing us to take care of your service needs. We look forward to seeing you again soon.
The best new car buying experience #1 Cochran
Best place to buy a new car! Chris Piro Is wonderful we have bought 4 cars from him! You get the total package with#1 Cochran!From service to sales to Taylor from the finance department everyone’s wonderful at this dealership just buy your car there and you’ll never go back to any other dealership! Hyundai is the best! Thanks again Chris Just do yourself a favor and go see Chris he will take care of you thanks again loving my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We greatly appreciate your kind words and loyalty. Thank you for choosing us to help you find your next Hyundai. Looking forward to continuing our relationship with you in the future. Enjoy the new ride!
Five star service
Great customer service took their time with me to explain everything, it's been a while since I purchased a car I was nervous initially the friendly customer service calmed my nerves.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind feedback, Naimah. It's our pleasure to make sure that you are informed and happy about your new vehicle. We look forward to seeing you on the road!
Customer
The service advisor was very professional and helpful. He answered my question and addressed my concerns. Did not try to oversale. As always I enjoyed the coffee
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words, Beverly. It is our pleasure to keep you safe and happy on the road. We look forward to seeing you again soon
Never ever again!Dealt with 2 salesman, neither followed...
Never ever again! Dealt with 2 salesman, neither followed up with me in regards to a Used Cadillac. Left message for Sales Manager & he as well never called. Apparently they have enough business! A month of aggravation trying to trade in my vehicle for a used Cadillac. Salesman finally got back to me with some numbers. I was going to hopefully finalize the deal. Guess what I was informed the vehicle was gone. Never notified that there was any interest from anyone else. Honestly stay away! You’re just a number to them.... I’ll take my business elsewhere. Someone that truly cares about helping you!!! HORRIBLE
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Jerry, we understand your frustration and sincerely apologize for the lapse in communication. There were some obstacles that delayed the process. We would be happy to connect you with our Special Finance Department to provide further clarification about your experience.
5th New Car
Our salesman Don, as usual, gave us a great deal and helped us tremendously. We got out of a 1-1/2 year old lease on a car my wife hated and got us into our new Santa Fe which she loves
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's unfortunate to hear that your wife was not happy with her previous vehicle, but we are thrilled to hear that she's happy now! We appreciate the opportunity to help her find the right vehicle. Look forward to seeing you two on the road!
Patricia gardone
Shawn herman made buying my car a nice experience. He was a very nice guy and explained all the new gadgets on the car to me. He was patient
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the feedback, Patricia. We appreciate the opportunity to ensure that your buying experience is as pleasant as possible. ENjoy the new ride!