Reviews
A very modern and well designed waiting room with
A very modern and well designed waiting room with friendly service staff. Great receiving the status report and a very clean car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi Fort Worth!
Jonathan and the finance guy(sorry I forgot his name),
Jonathan and the finance guy(sorry I forgot his name), were accommodating. They were respectful and transparent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Fort Worth! If you have any further questions, please give us a call. We're always happy to help!
The car was listed in a good price I drove for over 6
The car was listed in a good price I drove for over 6 hours to go get it I was already pre approved for it and when I made it there the seller man said it?s listed for about $2500 more than what it was in the website gladly I had a screen shot of it they said it was a problem in their system after a while when they found out that if it?s that price or I?m not interested they told me that?s fine I can get it and when I made it to the guy to sign the papers he was trying to push on me their warranties who was the price of a car payment and I had to keep saying no no no like 20 times or more saying if the car stop working soon as you leave this place it?s on you I asked if when they sell used cars comes with short time warranty like other places he told me no soon as it leave it?s on you I took the car any way and it was to late anyway and until I was leaving the guy was saying he still can add the warranties and gap insurance :/
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chris Chiv General Manager cchiv@group1auto.com
Ten out of ten experience.
Ten out of ten experience. When going to Audi dealership I know that I will be taken good care of. I will continue to do good business with Audi dealership now & in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jonathan Top and Marc in finance were both fantastic to
Jonathan Top and Marc in finance were both fantastic to work with! I highly recommend this dealer and their team to take care of your needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sarah, we're happy you found our staff to be so supportive during your experience here at Audi Fort Worth. Please don't hesitate to reach out if there's anything additional we can do for you.
Great service and car salesmen.
Great service and car salesmen. Have bought several Audi’s from this dealership. They go above what is expected to provide a good experience.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Rush, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sherry is amazing.
Sherry is amazing. I won?t go anywhere else. The process from start to finish is seamless and the quality is unbeatable. Sherry is the reason I won?t take my business anywhere but here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Travis, thank you for your kind review; we are happy to pass along your comments to Sherry here at Audi Fort Worth! We are always more than happy to assist you if anything else comes up. Take care!
Booked an appointment online and dealer failed to honor
Booked an appointment online and dealer failed to honor the price. I filed a complaint with Audi USA and since the dealer hasn't even reached out, I left with leaving the review.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review. I apologize for the delay in my response and any inconvenience this may have caused. I hope one of our representatives has already reached out to assist you, as your experience is important to us. Your feedback helps us improve, and we are committed to taking the necessary steps to prevent similar issues in the future. We truly appreciate you bringing this to our attention. Veronica Zamora Service Manager veronicazamora@Audifortworth.com
Booked a service appointment online and the dealer failed
Booked a service appointment online and the dealer failed to honor the listed price. I filed a complaint with Audi USA and as the dealer hasn't responded I will go ahead and post the experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your review and apologize for the delayed response. I’m sorry to hear about the issue you encountered and want to assure you that we take this feedback seriously. Every experience is an opportunity for us to improve, and we are committed to addressing concerns to enhance our services. Your input is valuable, and we are grateful for the chance to learn and grow. Thank you for bringing this to our attention. Christopher Chiv General Manager cchiv@Audifortworth.com
I was very pleased with my service representative.
I was very pleased with my service representative. He was very helpful and very knowledgeable about my problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so helpful during your experience here at Audi Fort Worth. Feel free to reach out to us if you need anything. Have a wonderful day.