Fort's Toyota of Pekin

Everyone at Forts Toyota are very caring and efficient in taking care of our car needs. Our salesman Kevin Carrington did a great job in explaining our new RAV4 to us and making sure it included all the options that we wanted. Overall purchasing this RAV4 was a great experience for us. We would highly recommend this dealership to everyone.

Thanks for going out of you way to keep me informed of activities during my visit. I am enjoying the Pekin dealer. I do miss having the car washed after the service - especially when there is salt on the roads.

Everyone that helped me was very nice. I would go back if I was to get another car.

Excellent service as always! Fort's has taken care of our Toyotas for 6 years.

I can't say enough positive things about Michelle at Toyota in Pekin! She shows genuine enthusiasm for her customers and gives thorough answers to any questions. What I appreciated most was that she took the time to show me how to use the new features on my 2024 Grand Highlander Hybrid and the Toyota app. In addition, when I come back to visit she greets me with a smile and I feel like I'm her favorite customer!

They were all fabulous at the dealership and went above and beyond for us and our pup that tagged along!

Good dealership with good customer service at a reasonable price. Will definitely recommend to everyone.

Experience as expected. Good communication. Pleasant wait. Survey tool requires 15 words. I don't have more to say :)

Saw her with a challenging customer. She handled him very well. My service was very good.

I’ve always had good experience in the past. I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with our warranty company. I was there for engine work that the company did cover and I had to send it back four times to have it corrected. But what he wanted to talk about was, not the bad work done, but about a headlight they didn’t cover from my last repair. He said they gave me a loaner and they were losing money on it the whole time my engine was being repaired. I didn’t really need the loaner. I just accepted it because they offered. I didn’t ask for it they offered, and he was holding that against me. Before he asked me to pay $200 for repair my warranty company didn’t cover. I agreed but asked to do it the following week after I paid for the deductible on the engine. ***Even though when I dropped off my car, I ticked the box that said do not do repairs on my car if the amount exceeded $100. They did it anyway on my headlight. And Eric said Dillon should have handled it better but they are holding me accountable for their work and the warranty companies decision. They said they will never again help out anyone who has Total Warranty. I was threatened many times when I had to keep bringing my car back for repair over and over again. Wrong bumper alignment. Missing bolts and screws to hold the bumper on. Eric threatened to put my old headlight back in. Cory the mechanic kind at first and understanding and pleaded with me not to take my car to any other Toyota in the area and said I would get terrible service. But he was insulted when I asked for complete assurance they would not put my old light back in and he said I was talking myself out of them completing the work on the engine correctly and threatened to have me leave as it was. Eric said that there was no one else I could talk to that the was the top authority so I had to call Toyota and I haven’t had any luck talking to anyone there who really cares what we went through. I’m waiting to see if the $4000 worth of engine work they did holds up. (Total Warranty covered that) Cory’s apprentice did the work… Cory admitted that was done terribly and he didn’t completely oversee all his work. They left my car in pieces and with missing bolts and I have no trust that the engine work they did will hold up. And it will need to prove to holds up before I give them one penny. Thanks Toyota I no longer want your vehicle and no longer want your service from anywhere