Earnhardt Hyundai - San Tan

Until recently I would have definitely recommended this dealer!! Now they are directly refusing to resolve and Public Safety Threat and are in direct violation of the Federal Safety Act and the requirements of reporting to the NHSTA for a Defective auto causing public safely risks. Enharndt San Tan Hyundai Dealership, located in Gilbert , Arizona, have been aware of a Defective vehicle that poses a Public Safety Threat , for more then a year. Enharndt Hyundai is in direct violation of the Federal Safety Act, and is in noncompliance with the requirements of reporting a defective vehicle to the National Highway Safety Transportation Administration, within 5 days of acknowledgment of a Public Safety Risk. (Civil penalties upwards $5 Million Dollars) Hyundai USA has been aware of the defect since Autonation Tempe, Max Moon, refused to offer assistance October 2024. San Tan Hyundai service department witnessed the 2021 Hyundai Sante Fe, have a severe Safety related defect, on December 30, 2024. Weisman, a female service coordinator, Confirmed that the defect December 30th 2024. Confirming that the 2021 Hyundai Sante Fe, is a severe Public Safety Threat. Although initially offering a rental car, ultimately denied due to my inability to provide insurance until january 1st, 2025. My insurance was valid until 12/30/24 , and they( Weisman ) refused to provide owner with the rental , without the insurance being post dated 4 days, from 12/30/24. A man in the service (office desk in first office on far right side of service department ) asked if the female owner needed a ride home!? He revoked his offer when she informed him that she resided in Casa Grande, 55 mins Away. He then Suggested that the owner continue to drive the defective car home.. Completely Neglecting the owners Safety, her families Safety and the General Populations Safety. San Tan Hyundai Enhardt, has witnessed the emergency parking failing, and are aware that this car has rolled out of gear, on two seperate occasions. With no driver. The first incident slamming into a flag pole, with the owners seven year old son in it. Until 12.30.24, San Tan Hyundai refused to acknowledge the defective 2021 Sante Fe. Hyundais General Counsel , claiming that the owners "allegations could not be substantiated" due to Hyundai failing to "duplicate" the defect". In 2023 response to Arizona Attorney General complaint initated by the owner. Hyundais General Counsel, claimed that the owner "allegations could not be substantiated", and that the class vehicle always "went into park with the door open.". In Hyundias defense, the defect was not readily duplicatable , as it is today. Meaning that the owner has spent over 22 months, exhausting all resources available, trying to maintain the safety of her family and public. The car no longer has a Safety System, that safely shifts the car into park, when the door is open. More then half of the attempts, the systems fails to engage, and the car will roll in either direction , with the car door wide open . San Tan Enharndt Hyundai service specialist, (Weisman) claims to have documented the defect in the system on 12.30.24. The owner would like to believe, that Hyundai will finally do what is right.. The realistic fact that San Tan and Hyundau consumer care, have chosen to disregard the safety of the community. Is extremely alarming and irresponsible. Hyundai refusing to offer the rental car, and ultimately requesting the owner drive the defective vehicle home (hour drive), Is extremely dangerous and neglectful. Hyundai is in direct violation of the Federal Safety Act, The Consent Order and the owners Consumer rights. Now with 2 Rollaway accidents, on the owners Lexis Nexus, consumer report. The owner is having severe adverse reactions due to these "Not at Fault " incidents.

My service writer was Mario and he did a great job of keeping me informed on the tires installation and the alignment. He gets a rating of 100%.

San Tan Hyundai is everything one could want in a dealership--THE model for a dealership.

Made the process of buying a car easy.and less anxiety. First time at this dealer

All the people at this dealership are amazing. It's a pleasure to bring my car for regular service.

My first service with this dealership and Hannah was my service rep. She was warm, knowledgeable, reviewed the entire service so I knew what to expect, and gave the best customer service.

Jack Peoples made the buying experience enjoyable and stress free. Financing was completed in a short amount of time. Jack spent significant time with us to explain the car's features before driving it off the lot.

We had a great experience and the finance went quickly .Samsung was very helpful and explained things professionally.

Kade and Logan worked hard to get us the car we wanted at the price we could afford! They were courteous, professional, knowledgeable, and friendly. The finance portion with Sam was also quick and painless. Logan took extra time to sit with us and explain all the new features of our beautiful vehicle in order for us to confidently drive off and be comfortable in our new car. I even came back a few days later with some questions and he took time to answer each one. We HIGHLY RECOMMEND Logan and Kade if you are looking for a new vehicle!

Great dealership, staff is very helpful and friendly. Will definitely consider for our future needs. Thank you!