Earnhardt Hyundai - San Tan

Always courteous !! Gets the job done .. I’ll always get my cars and work done there!!

Hannah was excellent. Took very good care of me and my car was ready and waiting in no time at all.

Service went above and beyond to address my concern about a tire wear. While waiting, a sales representative was very attentive and helped me evaluate and compare new car features with respect to my current vehicle.

Tony was great. Patient, professional and very personable. I recommend him highly, Great deal on a great car.

Hannah took perfect care of me !! Set the appointment, greeted me and assured my vehicle service was complete ! My car was clean and just over an hour for the LOF and tire rotation made it a very pleasant experience!!

The internet sales representive, finance manager and the credit technician were pleasant to work with.

The service department was very thorough in finding the problem and fixing it. It was finished the same day and the service advisor coordinated transportation to and from my home. Well done!

Horrible experience. I was there for three hours. For an oil change and it cost me $187. Was told I need new cabin filter and engine filter 24,000 miles but did not show me the old one, I agreed, My car was already pulled up in the front parking lot, ready to go. The mechanic had to go to the front parking lot to do it. Also stated I needed to add more Brake fluid and Steering wheel fluid, nothing was done. I was pushed out the door, I was sent on my way. No courtesy car wash. They don't care about their customers after they buy a car. My car was a Hyundai Elantra 2020.

The closest dealership from me is just over an hour away. Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling system error. The error codde was a bit vague but I knew it had something to do with that so taking it to the dealership seemed like a no brainer. I made my appointment for 7:00am and that I was waiting for the vehicle. When I get to my appointment, Mario was the tech that recieved me. I explained to him what I knew and he said he had to have a technician do diagnostic and that he wasn't sure when that would be and I would have to leave the car. I had no arrangements for a ride back and told him if I had known that I would have made plans for that. Trying to be understanding I asked if he could give me a better eta so I can determine if I want to call an Uber, have a friend drive up, or rent a loaner. He couldn't do that. He said my option was to back up and leave or leave the car with him. I told him I wasn't trying to be difficult, I just needed more information so I could make a plan going forward. He just flat out would not help and went further to say he was very busy. Keep in mind the issue wasn't the time of the repair but the time to get the diagnostic for the check engine light. I already had an error code that I tried to give to him. He wasn't having it. Realizing I wasn't going to get any help, I left. I have made a call to a service manager to see how I can actually get my issue resolved. Ideally, they step up and Mario was just having a bad morning. Update: Upon seeing my previousy negative review, A manager reached out to me to find out a bit more about what happened. We spoke for a bit about my issue and after coming to some common understandings it was decided that I bring my car back and they would get me sorted out. I really appreciated that in spite of what was a previously very vegative experience, Mario and the team there really stepped up to make things right. IN hindsite I probably shoul dhave asked for management in the first place so they could have made the call while I was there the first time but it felt like it was getting heated and I've learned it's better to walk away and collect your thoughts. I'm very greatful they were able to get me sorted out so I have changed my ratings of the dealership and Mario to reflect that satisfaction. PS: Error code was P2181 which upon further investigation is related to the Integrated Thermal Managment system. Technical Service Bulletin was issued for repair shops and service centers for this with the refrence number 23-EM-006H. A new ITM followed by an ECU update is the fix for this and is a known issue and recall from Hyundai.

Brought my Ioniq 5 in for recall updates and a tire rotation. From calling to get the service set up, to the actual work it was all quick and easy. Shannon kept me updated with what was going on, and they even got the car out of service 30 minutes quicker than the estimate. If only all service departments were this good!