Reviews
Service was great and fast, was able to meet everything I
Service was great and fast, was able to meet everything I needed to buy the vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Toyota of Rockwall!
Brian was easy going and made us feel comfortable.
Brian was easy going and made us feel comfortable. He was friendly and informative. Great Experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!
Consistently the worst possible service since Justin
Consistently the worst possible service since Justin left. I’ve tried twice, and been treated like dirt both times. I will not ever buy another car from them, and I absolutely will not ever use them to service any of my vehicles. I was very loyal for many years. The treatment of customers has deteriorated to an abusive level
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Dr. Jones, and hopefully, we can get to the bottom of this.
One of the experiences was so profoundly disrespectful that I requested the Service Manager get involved. He came out, listened to my concerns with unconcealed disinterest that bordered on contempt, then blew me off. It was extraordinary! The lack of interest and clear disdain was like nothing I've ever seen before. I swore to never return, but like a loyal fool I did. Of course it was a mistake. I have shared my concerns with management on several occasions. Why would I continue to give my time and energy when there is no interest. Once Justin Hogue and the gentleman who was the Service Manager in 2016 left, it has been a decidedly hostile environment. I'd tell you to review the concerns I shared directly with management, but it is improbable that any were documented. I will not buy another car from Toyota of Rockwall, and I sure as heck wont bring my car back to the service department.
Staff member claimed to be under the weather and still
Staff member claimed to be under the weather and still remained professional, polite and patient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Thank for your help today , every body was super helpful
Thank for your help today , every body was super helpful in every way I will recommend you guys to everyone who wants too buy a vehicle your service is outstanding .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Nicholas, for the five-star rating! Congratulations on your new purchase. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.
I ordered my vehicle over they phone.
I ordered my vehicle over they phone. The whole process was quick and easy. They kept me updated on the status and scheduled a time for me to pick it up. I have no complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lou: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Axel, Marco were very helpful and knowledgeable.
Axel, Marco were very helpful and knowledgeable. Also very friendly and respectful. They made the buying process very smooth
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Oil change went smoothly and quickly… Test drive,
Oil change went smoothly and quickly… Test drive, customer ride and test drive, then boss and mechanic test drove and checked if any safety issues could be found. I want to thank you for trust worthy mechanics. To take a vehicle in to find no problems, says a lot to me because they could have started repairing unnecessary parts…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Donna, for the five-star rating It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years.
Tire pressure light came on shortly after leaving the
Tire pressure light came on shortly after leaving the service department. It should have been reset. It was not on when I dropped off my vehicle. Caused a distraction and unnecessary frustration while driving home.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We'll be sure to share your feedback with our crew. We apologize for not resetting your tire pressure light.
Everybody was great, from the service advisor, sam, to
Everybody was great, from the service advisor, sam, to the cashiers. Everybody made the service quick!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.