Reviews
Trust Toyota of Rockwall dealership with maintenance of
Trust Toyota of Rockwall dealership with maintenance of vehicle purchased brand new several years ago.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you, Barbara. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years.
Quick and easy process.
Quick and easy process. The salesman, manager and financing people were all very nice and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!
I brought my Lexus into the dealership for service.
I brought my Lexus into the dealership for service. They were so quick and very professional and detailed. They also gave me a ride back to work which I really appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!
There was no time frame given for the extent of the work.
There was no time frame given for the extent of the work. Online coupons were not offered until after the initial visit.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Helpful.
Helpful. Supportive. Will buy from again for sure. Can’t say enough positive comments. A++
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us, Mike. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Greetings.
Greetings... My truck was filthy after the Toyota service. My truck isn't new nor fancy but , Dirt oily hand prints all over my afterwards is disrespectful.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Great service, helped me get a hard to find car.
Great service, helped me get a hard to find car. PJ was great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that PJ had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
The Service Dept installed a new side mirror on my Lexus.
The Service Dept installed a new side mirror on my Lexus. I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job installing including cleaning up the exterior of the car door. Looked brand new. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Marie, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
We all know that Toyota’s simplest cars are the best and
We all know that Toyota’s simplest cars are the best and I can buy them at any dealer. What you can’t buy is good people. The service manager at Toyota of Rockwall is the only reason you guys get my two Rav 4’s to service. I do not have to babysit him. I can tell him what I want and sometimes it’s not enough. I can count on Mick Shott to be honest, accurate and thorough. He knows to service my car like it’s his wife, parents and kids driving those cars. If Mick or an equally trustworthy person were not there I seriously doubt I would continue my relationship with your dealership. He is the reason for my continued trust in my car every 5000 miles. I’d rather pay more than to not know where I stand with my wife’s and my car. Thank you Mick… Mark LeBlanc
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mark, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Sam was my advisor and had great customer service.
Sam was my advisor and had great customer service. He kept me updated on what was happening and was super respectful. Make my service and experience better, thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Aleena, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Sam and our team appreciate your business and hope to see you again soon!