Reviews
I would not recommend this dealership to anyone.
I would not recommend this dealership to anyone. The service department did not fix mandatory recalls on my vehicle and refused to answer my calls regarding my vehicle. I had numerous calls from sales members trying to sell me a new vehicle and repeatedly asked them to stop. I was getting 6-8 calls a week but never from the service department. When I complained, I was forwarded to the “lead” sales representative and again asked if I was interested in purchasing a new vehicle. Absolutely ridiculous experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Extremely helpful in doing everything to get me the best
Extremely helpful in doing everything to get me the best deal not only for my trade but the truck I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Good service.
Good service. Good People. Bought several cars from here. Service department is good and timely.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.
PJ was very patient with me and provided an excellent
PJ was very patient with me and provided an excellent experience explaining everything step by step. The process was fast and I was treated with lots of respect.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that PJ had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Awesome place!
Awesome place! Service is EXCELLENT! No pressure to buy anything. I take my 4Runner there for routine service/maintenance. Very friendly and efficient!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!
Excellent,always giving a full description of what you
Excellent,always giving a full description of what you need to have done. I would recommend Toyota.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Dry comfortable waiting area!
Dry comfortable waiting area! Kept me posted on what was going on with my vehicle. No pushy sales. Was a very pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karie, Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!
Great place to get your car serviced.
Great place to get your car serviced. Comfortable waiting areas. Very nice service person and cashier.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Carl and our team, and we look forward to working with you again.
I always have a great experience at Toyota of Rockwall.
I always have a great experience at Toyota of Rockwall. The Service Department is prompt and thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Betty, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!
Sam was very helpful.
Sam was very helpful. I am never disappointed in the level of professional service he provides.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donald, Thank you! Sam and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.