Ferman Mazda Of Brandon

One of the best car shopping experiences I have had. They were all so friendly and not pushy at all. They gave you all types of options to help you walk out with a great deal. George “OJ” Camara was the best sales rep. He really took the time to understand what I was looking for and how to an achieve my goal. They have gained a customer for life. Thank you George for all your help.

I am very pleased with Mazda Service Dept. Sam has assisted me one several occasions and has always been welcoming with a smile and professional. The waiting room is comfortable and offers soft drinks and water, coffee, snacks! When I needed a rental they provided one for me. Every thing about the Brandon Mazda is Excellent!!

Bought a used car from them. After I took it to a mechanic, the car needed brakes and had multiple lights blown. Less than a month later and the transmission broke. This is going to cost me $5000. Been a month without my car since it’s at the shop. Contacted Ferman Mazda about my problem and they told me they were looking into it. Then no more messages from them. Definitely disappointed that they sold me a lemon.

This dealer is excellent, especially Sidney in sales, who is always very kind and fair to me. However, this review is regarding the service department. I had an issue today which was mishandled by Service Advisor, Sam G. When I asked Sam for a small favor for my inconvenience, he became irate and said no. Don, the very kind service manager, overhead him, and quickly came out and gladly took care of the issue for me. As he was off to handle my issue, Sam rolled his eyes, shook his head, and said “you would probably go to Walmart and ask for free merchandise.” I was so stunned I simply walked away. I did ask for an apology. Don, the excellent service manager, kindly apologized, but Sam refused to do so. I am beside myself with the insulting service I received from Sam today. Thank you.

After car shopping ALL day yesterday, we stumbled into Ferman Mazda in Brandon on a whim. We were greeted by Michael, and he was an ABSOULTE pleasure to work with from start to finish. He wasn't shy to ask for help when needed, and fought for us to get the price we needed for our budget. We ended up driving out with our dream car, and were amazed with how easy the entire process was. Thanks again Mike!

always greeted by sam wita smile & honestly— explains everything in layman terms— a $$ maker for mazda — always believe what sam tells me —put out more snacks for long waits

No one ever contacted me about the car I was interested in. I received and email that they would call me the next day but they never did

I have immense appreciation for the staff at Ferman mazda, they took a problem off of my hand and helped me get the vehicle i wanted. On your next visit make sure to see Benjamin, he was respectful, knowledgeable and easy to work with. Super smooth process, thanks again.

Used their on line trade in value and received a $43k amount. I wanted to purchase a $46K Audi. They quoted me a $5K difference. I countered with a $3k offer. 8 hrs later after many texts to get an answere they came back at $9k difference. Why have all the on line tools if not valid. Very terrible customer service. Just proving that the dealer experience is a one way street. Be careful with theses guys.

They never contacted me regarding my inquiry. Which is shame for them since I purchased a vehicle that day.