Capital Chrysler Jeep Dodge

Starting with an internet ad for a 2014 Dodge Grand Caravan, we found exactly what we were looking for at a price we were happy with. Greg Ford didn't just make the process 'painless', he made it enjoyable. Absolutely no pressure sales tactics at all. Greg knew the product and knew the process. Would definitely recommend.

Brought my vehicle in for a recall after being informed that they had received the necessary parts. It's a diesel and I have used a specific synthetic oil since new. I brought along 13 Quarts of oil and asked to have them change it. I was told they don't do work using parts not purchased there. Parts I understand, but not oil as they don't even carry the brand I use. They did replace the fuel filter element. Unfortunately, the mechanic failed to clean the area around and under the fuel filter after spilling diesel fuel while replacing the filter. Spraying the area with brake clean is SOP. This would have prevented the raw smell of diesel fuel while parked at home. Finally, the battery had to be disconnected while performing the repairs. That clears out the radio stations and the clock. Once again, a conscientious professional mechanic resets the stations and the clock. This one didn't. These might sound like trivial items, but it shows the quality of the dealer's mechanics, the management, and the service department. The repairs were performed and my truck runs well, but it's disappointing that people don't take enough pride in their work to do the job right. Wish I could say, "Thanks, Barry!".

Brandon Near approached me and my two daughters with a very nice attitude. He listened to what I wanted and worked with us. I would recommend him to anyone who wants to purchase a vehicle. The financial man was also good, he did enjoy working with me and my daughters and when I left there I drove off with the Jeep I wanted at the price I told them I could pay.

My wife and I purchased a used truck from Capital this month. We had a great experience with the dealership. From the time we entered the dealership, our salesman Brandon Near was polite and courteous. He even entertained our three young children throughout the buying process. If you are looking for a friendly, low stress buying experience, I highly recommend Capital Chrysler in Garner.

PLEASE READ!! I'm a 27 year old CEO and I was stereotyped from the very beginning when I walked through the door at Capital CJD. I was also lied to and was told that I couldn't be trusted. Horrible customer service!!!!!!!! If you are considering buying a jeep or any car here I would advise you not to because they don't care about their customers or about having a good name. Here is what happened... I went in to the dealership on Friday the 2/21 and was looking to buy a certified pre-owned jeep for the price they had it listed on Aol autos and on their lot for 32,970. I set up an appointment and told them I was serious about buying the jeep and I would be coming on Friday to test drive and hopefully buy. When I get there initially my sales rep Kennith Lorbacher was quick with his sales speech and not personable at all. I liked the jeep and that I would like to see the total price and I would be paying by a business check for the total price. When Kennith shows me the total price after taxes, they tacked on a $549 service fee other then the normal taxes and tags. When I asked what this random fee for, Kennith stutters and gave me an unbelievable excuse "that it is to pay the out of house finance department to file the paperwork.. bla bla bla" While noticing he just told me a lie I say fine, I am still willing to buy the jeep. All of a sudden, Kennith says they cannot accept our business check and that I would need to finance or go get a Suntrust Bank certified check. In disbelief, I say why did you lie to me on the phone and say multiple times that I could pay by a business check? He avoided the question and just said that I would have to do one or the other (finance it or get a certified money order). (This is the second time Capital CJD has lied) Kennith already said that if I financed I could pay the loan off the first payment, he then says after I check my credit which is perfect, that I have to pay 3 months of payments and then I can pay it off. (Now third lie) So, I'm suppose to pay an extra 3 months of interest about 800 dollars extra because Capital CJD won't accept a business check? Next, I leave to go find a Suntrust bank and I wasted another hour getting a cashier's check for the total price. When I get back to the dealership Kennith has most of the paperwork ready for fulfillment and thinks he has a sale. I show him the check for the total amount minus the service fee of $549.00 and I tell him that the reason why I took off the service fee is because you have lied to me twice by now and also this was for my time of doing extra work getting a cashiers check. I am a busy man and a CEO of a Online company. I figure my time is way more valuable then a pompous car salesmen and that was my service fee for all this nonsense. Kennith agrees with me and says that Capital CJD doesn't normally treats their customers like this. He then takes the check and asks Anthony of the Finance department to see if he would accept. I was told earlier that they don't have an on sight Finance department, which obviously they now do. After 15 more minutes, Anthony meets me and says that he CANNOT accept the check. I then told Anthony why I made the check for less then the quote. Then I asked him why wouldn't he accept the business check? He came up with an excuse saying that they don't know me or my company and he implied that my business check would BOUNCE. He also said that I may not have been a corporate officer of the company. I told him I was, from the start (and then proved it to him) and he said that they would have to look it up in the some business registry. Which he was being lazy and didn't do. This is why I had to run out and get a cashier's check. He then proceeded to tell me that this service charge is a flat fee added to all their cars in their lot. I then asked well if this fee is added on all cars in the lot then why isn't it in the listing price of the car or mentioned to me before I drove 2 hours away? Anthony then said "if this fee was in the listing price of the car then you might not even have been interested in this jeep." I was dumbfounded! I then said so you are false advertising? Anthony then shook his head yes, but said "no." (this was the 5th lie now! and counting!) So Anthony basically admits that he false advertised to get me in the door. Finally, after 5 more minutes of arguing I asked Anthony how much would he come off of the price of the service fee since, their service has been horrible? Anthony says $60.00 off. (6th lie, since they said earlier that they cannot take any of the service fee off) but now they can take a small 60.00 bucks off! I couldn't believe this discrimination and disrespect. I got up and walked out the door. I have never been to a car dealership and have been discriminated against, stereotyped, false advertised to, and lied to. So on the way home I stopped at another jeep dealership and paid 36,000 for a brand new 2014 model with a business check they happily excepted. Just to make things worse Capital JCD was also offering a 500 off coupon for just visiting their website. Which was never mentioned. It makes me wonder why they just didn't want to give me that discount or take off the service fee when they had all the means to.

Greg Ford Is an awesome salesperson!!! From the beginning to the end of the sale. I am very happy and satisfied with my purchase. I would most definitely purchase from Capital Dodge again.

We had another wonderful buying experience here! This time a used car. Couldn't be more pleased! Thanks guys!

I arranged a test drive with Greg Ford to purchase a new Wrangler. Greg provided for an outstanding experience. Stress free negotiation over my trade-in. Greg is very personable. Steve with financing was also very polite and professional. The team at Capital made the entire buying experience perfect.

From my first visit to today, Greg Ford was great to work with as well as knowledgeable about the product. I ordered a 2015 Summit and all of my expectations were met. I didn't feel like I was being taken. Greg spent alot of time going over all the features and the buying process as well. I would definitely recommend Greg Ford and Capital CJD to my friends, family, and co-workers.

We shopped online with multiple dealers for the Jeep we were looking for. We ended up negotiating with Capital Chrysler Jeep via email and agreed on a deal successfully. When I interacted with the Greg Ford via email, the phone and ultimately in person it was a pleasure. The interactions were timely, friendly and professional. The dealership facilities are very nice and the selection of vehicles is great. We would definitely buy our next Jeep with Greg at Capital Chrysler Jeep!!