Reviews
We knew what we wanted and WN had what wanted at a fair
We knew what we wanted and WN had what wanted at a fair price. Lawrence Ayeni was helpful in the process. Thank you very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for the five-star review! We will pass on your comments to Lawrence,
They feel a little out of touch with the customer service
They feel a little out of touch with the customer service experience. Multiple times I’ve gotten a notice via text, open it to find four-figure bill with very little information, have to call to ask for more detail, and I feel like I’m doing the majority of the work asking questions instead of having an expert explain what they found. Not what I would expect from the company that manufactured the vehicle.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are currently adjusting to a new system, and there may be some initial challenges. Rest assured; we are committed to improving our processes to ensure clear communication regarding the replacement of your part. We greatly value your business and appreciate your understanding.
Even though a few things were wrong, Walser made it right
Even though a few things were wrong, Walser made it right again. Ppl are very friendly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jyr4355, thank you; we appreciate your feedback! We are always striving to improve the service experience for our guests. We are happy that we were able to resolve the issue for you.
Easy appointment setup, immediately greeted, fast
Easy appointment setup, immediately greeted, fast diagnosis, on time completion, repaired correctly on the first try. There's a reason I've been having my work done here for 10+ years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, D Miller, for your loyalty over the years & this great review!
Excellent customer service, Nelson took his time to help
Excellent customer service, Nelson took his time to help us, overall excepcional service no complain
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
They were very helpful in all aspects of my purchase and
They were very helpful in all aspects of my purchase and the follow up afterwards. They have continued to answer any questions that I since I bought the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lstephenson0, thank you for taking the time to leave a review for us at Walser Nissan Burnsville. We're happy we could meet your expectations! Enjoy your new vehicle.
Eric was great to witty with.
Eric was great to witty with. He answered all of our questions, was a big help in helping me under stand the lease option never have leased before. He worked around our schedule , great communication !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scott, we are happy Eric was able to assist you with your vehicle purchase and explain the lease options. Enjoy your new vehicle!
Walser is the best!
Walser is the best! Your service Department is excellent especially Eric. He is so friendly and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Taschwartz, thank you for the high star rating! We are proud to have Eric as our Service Manager.
My visit was done in a timely manner.
My visit was done in a timely manner. The crew was nice to deal with. Brought me up to date on what I can think about in the future. I like my Titan very much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rolbrown, thank you for the high star rating! We are thrilled you had an enjoyable visit.
The people in sales and service are always pleasant,
The people in sales and service are always pleasant, friendly and helpful. I've been a customer for over 50 years and will happily continue to be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We appreciate your loyalty. Reading comments like this are why we are in business.