Battleground Kia

(701 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
New (866) 396-9748 (866) 396-9748
Used (336) 295-1196 (336) 295-1196
Service (888) 319-7384 (888) 319-7384

Reviews

(701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Battleground Kia from DealerRater.

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Car Serviced at Battleground Kia

I Had an Amazingly Great experience at Battleground Kia service dept. Tony Yountz was extremely professional, unbelievably honest about what my car needed and did not need. He really cared about our safety while driving our Kia Sorento. His knowledge about our Kia was incredible. I was in and out at the the exact time Tony estimated which allowed me to make to my job on time that morning. Thank You Battleground Kia for hiring Service Professional like Mr. Yountz!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wow! Thank you so much for taking the time to share your amazing experience with Tony in our Service department! We are so happy to hear that he always makes sure you have the best experience possible while your are getting your vehicle serviced with us! Thanks again for sharing.

Tony is awesome

Tony is amazing at battleground kia! Always gets me taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your amazing experience with Tony! We really appreciate it!

2015 Kia Soul Plus

Vermont Dy was great and very helpful with the buying of my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to share your experience with us! We are so happy to hear that you have enjoyed your buying experience with Vermont! We do hope that you will return to us for any of your future vehicle needs. Please feel free to reach out to us at any time if you think of any additional assistance we could provide for you. Thanks again for sharing your experience and welcome to the family!

Great People

The salesman named Justin and the Manager Mr. Toney were amazing. Justin did not come across as aggressive and he was very considerate/polite. He answered all my questions and showed me multiple vehicles. The manager helped and gave us a xxxx of a deal and I will definitely be recommending people to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for taking the time to share your experience with us, Leslee! We are so happy to hear that you have enjoyed your buying experience with Justin and Brent! We do hope that you will return to us for any of your future vehicle needs. Please feel free to reach out to us at any time if you think of any additional assistance we could provide for you. Thanks again for sharing your experience and welcome to the family!

BGK Service Department

I never run into any issues when getting my car serviced. I know my car is in great hands with the Service Department. Kia always exceeds my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to share your experience with us!

Michelle is awesome

Michelle is the only reason I still have my 10 year old Kia. She is so awesome and I completely trust that she is going to give me the best advice. Thank you so much Michelle. You make getting car repairs a no brainer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience with Michelle! We really appreciate it!

Curtis Madden

When I arrived at Battleground KIA was met by a service rep. told him that I had and appointment for service of my 2019 Soul, oil change, filter and anything after inspection. The rep. came back after the inspection and showed me two filters that need replaced, I advised that I thought both need replaced, about an hour later the rep. came an told us the all of the service was completed. We went to the office where payment was made, No charge for service only the two filters, thanks for the service and the snacks an Coffee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience with us! We really appreciate it!

Routine Car Maintenance

My car was attended to on time per the scheduled appointment. Customer service representative was helpful and kept me informed as to the progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so happy to hear that your service experience was a pleasant one. Thank you so much for taking the time to leave your feedback. We really appreciate it!

Service Survey

Just in for a routine service but as always excellent customer service quick and efficient!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking time to leave your feedback regarding your recent service visit. We are so happy to hear that our team was able to ensure that you had a quick and efficient experience!

Definitely gone down hill

New to the area and went here to get my car worked on. Staff standing outside and very unhelpful. Never got updates or call backs about my car. I eventually went to see what was going on. The car had been ready for hours when I got there but no one told me. I would not recommend this dealer to an enemy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience with us at Battleground Kia. This is not how our service process typically works and we apologize for the severe lack of communication during your service visit. The service advisor during your visit should always ensure that you are updated on the progress of your service. Do you remember who your service advisor was during your visit?