West Kendall Toyota

(167 reviews)
Visit West Kendall Toyota
Sales hours: 10:00am to 8:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–9:00pm 7:00am–6:00pm
Sunday 10:00am–8:00pm 8:00am–3:00pm
New (833) 241-2439 (833) 241-2439
Used (833) 241-1464 (833) 241-1464
Service (855) 367-4008 (855) 367-4008

Reviews

(167 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Kendall Toyota from DealerRater.

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Saul was an awesome salesman and his supervisor was so...

Saul was an awesome salesman and his supervisor was so helpful ! I went in expecting to get a 2006 corolla and left with a 2021 corolla at a great price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worst service ever! I made an appointment for regular...

Worst service ever! I made an appointment for regular maintenance with Manuel Quesada at 8:30 am I had to wait until 4 pm.He never call me to let me know that the car was ready.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Aurora, it is never our intention to cause an inconvenience and we sincerely apologize for your frustrating experience. We do offer a courtesy shuttle that takes customers to the nearest mall to pass time. We also have a Pinecrest Bakery located in our service department to grab a bite and help ease the wait. While we are Miami's top-selling Toyota dealer and one of the largest volume stores in the nation, our goal is to satisfy each and every customer to meet their needs. Thank you for choosing us and we hope to earn your business again in the future.

Was shopping around for a new Corolla and was recommended...

Was shopping around for a new Corolla and was recommended this dealership. All the personnel were friendly and professional. The price was just right and the whole process was smooth. Angel and Nestor (sales and finance) did an excellent job. Highly recommend for car buying needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I brought my Tacoma for oil change and the service was...

I brought my Tacoma for oil change and the service was excellent. I spoke with Kennped who explained to me everything that would be done to the car, costs, and always had communication with me for the status of my car, the wait was short. Very good service and attention, I will back to him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent sales service but bad Referral program

I always have had a great experience when need to buy a vehicle, and Vicente Pablos is a wonderful person, however when I referred a customer to buy a car at WKT, a "referral bonus" were supposed to be mailed to me, and after a year, nothing have been received. I contacted Vicente Pablos (Sales) and Julian Bertel (Finance), and nothing has been resolved. With this referral program, I have a bad customer experience.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Sales service but bad Referral program...

I always have had a great experience when need to buy a vehicle, and Vicente Pablos is a wonderful person, however when I referred a customer to buy a car at WKT, a "referral bonus" were supposed to be mailed to me, and after a year, nothing have been received. I contacted Vicente Pablos (Sales) and Julian Bertel (Finance), and nothing has been resolved. With this referral program, I have a bad customer experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mi mejor compra en mucho tiempo! Excelente servicio,...

Mi mejor compra en mucho tiempo! Excelente servicio, condiciones y calidad humana. Gracias Salomón, eres un asesor maravilloso e igualmente Cookie Agostinho, excelente atención. Gracias

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excelente experiencia en la compra de mi carro me encanto...

Excelente experiencia en la compra de mi carro me encanto la atención de Salomón te da mucha confianza además que es súper paciente y amable mil gracias de verdad

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car service

La peor experiencia en el servicio de mi auto, despues de tres horas esperando, me delvolvieron el carro con un dano en el techo en la parte frontal del pillar del pasajero, cuando hable con el service advisor, me dijo que a lo mejor fue con un arbol, que chequeo en las camaras y no vio nada, mi Toyota es del 2019.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mala experiencia!!

Fui para el servicio del carro y rotarles las gomas que te lo cobran aparte y les dije que chequearan los frenos me dijeron que el carro estaba listo que todo está bien y era que no rotaron las gomas pero sí supieron cobrar, no vuelvo allí jamás.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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