Reviews
Bill DeFouw BMW went above and beyond to assist us
Our experience with Bill DeFouw BMW has been incredible. We had a unique situation with one of our purchases so we ended up working directly with Matt Martin and Grant Gernhart (in additional to Roger Salazar who is our sales agent). The entire experience was beyond our expectations. They worked tirelessly to ensure we were satisfied with every aspect of the situation. I would recommend Bill DeFouw BMW to anyone interested in buying a car. We have been buying our BMW's there for 20 years and we will continue to do so, regardless of where we live. They are the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Defouw Chevrolet Team
Steve and Janet Baker
We were in need of a new truck, my wife said there is only one dealer to visit! We had a very good experience with Nick and the ENTIRE Defouw team! I would highly recommend Defouw Chevrolet to anyone looking for a vehicle, what great people to work with!! Thank You!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, The Defouw Chevrolet Team
Highly Recommend this Dealer
David made the car buying process very easy and fun (: The whole DeFouw team is very well put together and a top notch dealer if you ask me! Will recommend to all friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We cannot thank you enough for your wonderful review of DeFouw Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Defouw Chevrolet Team
Great people
Andy McNeany was very helpful kind and joy to work with, along with all of the DeFouw team. I have been with DeFouw for a little over 6 years and always have great service.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the nice review, Rebecca! We really appreciate this feedback and we'll be certain to share your compliments with Andy and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Best regards, The Defouw Chevrolet Team
Was looking for a good used car with low mileage .
Found a 2012 rav4 at defouw with the right milage and a fair market value. The staff was friendly and knowledgeable and was a pleasure to work with!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for this awesome review! We work hard to meet expectations like yours, and we're happy to hear that we managed to hit the mark for you during your visit. Please feel free to contact us again for any automotive need that you might have. Until then, take care! Sincerely, The Defouw Chevrolet Team
Choose Your Salesperson Wisely
Our experience with Dan Landes is why I can only rate the CS at 2 stars. Dan attempted to sell the vehicle we wanted, knowing we were coming in the next morning to purchase the same vehicle. I told him we wanted to work with Joe Atkinson, since Joe had been with us since the beginning, but we'd be in the next morning. No mention was made of putting a deposit down to hold the van. Dan wrote up the sale for the other person after our discussion. The only reason we were able to buy the van, is because the other buyer had poor credit and Joe kept working with us.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, John. First and foremost, we are glad that you were able to get the vehicle that you wanted. We are very sorry for the confusion. We strive to be completely transparent; however, sometimes, communication mistakes happen. We apologize for any additional stress this may have caused. We appreciate your business.
Auto body repair technician
Nice dealership, people were friendly from salesman to finance department. Facility was clean and with COVID it was a very safe place my wife and I felt. Would recommend to friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to contact us again for any automotive need that you might have. Until then, take care! Sincerely, The Defouw Chevrolet Team
Sheila Passmore rocks!
Sheila Passmore and the staff exceeded our expectations in the purchase of our new 2020 Chevrolet Traverse! This was the 3rd vehicle we have purchased from Sheila!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, The Defouw Chevrolet Team
DeFouw = a circus of a BMW Dealership
The most unprofessional experience ever in tying to buy a car!!! No words can describe this circus of a BMW car dealer. Save yourself the hassle and shop elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Amanda, I have reviewed your situation regarding BMW of Lafayette and spoke with our management staff. We are sorry for any inconvenience we have caused. Annette informed me that you found the right car elsewhere. While we would love to have your business, we know the importance of finding the perfect vehicle for you. If you would like to discuss your situation further, you can email me at btaylor@defouw.com. We appreciate the opportunity to earn your business and hope you have a wonderful day!
The most unprofessional experience ever in tying to buy a...
The most unprofessional experience ever in tying to buy a car!!! No words can describe this circus of a BMW car dealer. Save yourself the hassle and use Dreyer&Reinbold.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car