AutoNation Ford South Fort Worth

(1,028 reviews)
Visit AutoNation Ford South Fort Worth
Sales hours:
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
New (866) 956-0270 (866) 956-0270
Used (866) 925-7115 (866) 925-7115
Service (877) 286-8917 (877) 286-8917

Reviews

(1,028 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford South Fort Worth from DealerRater.

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I have always had good service provided when I go in for

I have always had good service provided when I go in for oil change and tire rotation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Service review

Ive noticed every autonation in my area and probably everywhere for that matter is shortstaffed or understaffed and i knew that coming over to this location from another that i had a not so great experience at that it might take awhile. It took about as long as i thought and they were courteous along the way. No complaints from me

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Jonathan, we appreciate you taking the time to leave us a response, If you ever need help, just give us a call. Happy motoring!

Facilities are not that up to date but the people there

Facilities are not that up to date but the people there don’t seem like the usual xx people. They were up front about the premium interest rates offered through Ford and how their stores are “no haggle.” We didn’t get get as much for our trade in as we wanted but it got close and was almost worth the little bit of loss for not having to deal with sneaky salesmen. Just make sure to always check the charges and ask questions to make sure everything you’re getting charged for is on your vehicle. Also, check the charges against the window sticker.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, We appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!

Salesman was a pleasure to work with.

Salesman was a pleasure to work with. No high pressure sales. Would recommend him to friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Tire Repair

OMG! It took 2 visits and a total of 4 hours to have a tire repaired. on the first visit waited an hour and my car was returned to me as unable to find anything wrong, Told maybe my gauge light was wrong, not. 2nd visit spoke to Hanna a received good customer service with time to bring in, but the older men in the service department was not short and rude in there demeaner, treated me as if I was a problem vs customer. My car was returned after 2 hours and I was told they couldn't find anything. After insisting they take another look and I had proof of photo to justify my concern , Jacob took another look and assured me it would be ok. Thank you Hanna and Jacob for your outstanding service in going the extra mile to locate the problem. With in days I had to make a trip to Dallas to the hospital and was so happy i didn't have to worry about a flat.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Shelia, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 522-3225 to discuss what we can do to help.

the best place to shop

I bought a car there before and its the only place i will go to cliff lopez and a great sales person he really cares on the needs u want and he go the extra mile to get what you need !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Cynthia, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

Went to this dealership to give a loaner SUV a chance.

Went to this dealership to give a loaner SUV a chance. Got there, and the salesman, Tyler Morgan, couldn't have been more of a !$&%!. Called me a liar when I found rust on the bottom of the SUV we looked at, refused to discuss some of the made up fees on the sales paper, and just flat out ignored us when we pointed out obvious damage on the vehicle. When pointing out obvious scratches on the vehicle I was rubbing my finger over them to see if they wiped off like if they were just dirt or something, and he accused me of scratching the paint by rubbing my finger flesh on it. I dont know how a vehicles paint could get scratched down to the metal due to someone slightly rubbing their finger over a mark to see what it is, but he sure accused me of it. This dealer lied about the MSRP of the vehicle (54k when it really was 51k) and then said were were getting a $7k discount. 4k from the dealer and 3k from a ford rebate. rebates don't count as a discount. Thery are to be applied to the vehicle after final sale. The dealer is still getting that money, it's just coming from ford instead of the buyer. So they wanted the price of a brand new SUV with no miles or damage, and essentially didn't want to give ANY discount due to the mileage and damage. Then they want to force me to buy dealer add ons saying they are already on the vehicle (not all were), and refused to take them off, and refused to take off the $700 appearance protection that we didn't want. Avoid this dealership like the plague!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford South Fort Worth take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3225 -- we hope to hear from you soon.

The car buying process nowadays can definitely cause

The car buying process nowadays can definitely cause headaches, but we're very grateful Darryl was there to make it an easy and smooth process for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Darryl here at AutoNation Ford South Fort Worth! If you need more help, our team is available to talk -- safe travels!

F150 Platinum

Buying a vehicle at the Campus Dr Auto Nation in South Fort Worth is a dream. The sales staff and financing department are wonderful to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Donald, we are pleased to hear you had such a positive experience with us, We always strive to provide personable and excellent customer service. Thank you again for the review!

Awesome Dany is a super sales guy he was very helpful

Awesome Dany is a super sales guy he was very helpful polite and listen to everyone of my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Dany here at AutoNation Ford South Fort Worth! If you need more help, our team is available to talk -- safe travels!