Cookeville Honda

(415 reviews)
Visit Cookeville Honda
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 831-1048 (888) 831-1048
Used (888) 831-4588 (888) 831-4588
Service (888) 829-8064 (888) 829-8064

Reviews

(415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cookeville Honda from DealerRater.

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Outstanding service from the entire team at Cookeville

Outstanding service from the entire team at Cookeville Honda! Matthew in particular has helped us on several occasions providing the best service we’ve experienced in a long time! Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional.

Very professional. Great waiting room. Efficient. Customer oriented. Very accommodating in making appointments. Appreciate call today to check on us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Punctual, polite, comfortable waiting area, completed

Punctual, polite, comfortable waiting area, completed task within stated time. They were very, knowledgeable techs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always have great service with Honda.

I always have great service with Honda. My 2023 Ridgeline is our third purchase from this dealership. That says it all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We arrived early for an appointment and were greeted

We arrived early for an appointment and were greeted immediately and proceeded to be serviced in a shorter time than promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are always friendly and very helpful.

They are always friendly and very helpful. They are very efficient and work on my vehicle in a timely manner. We love Cookeville Honda!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dan made the experience so easy and stress free.

Dan made the experience so easy and stress free. I would highly recommend Cookeville Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was able to get an appointment quickly.

I was able to get an appointment quickly. The waiting area was clean and comfortable. My repair issue was clearly explained to me. Options were provided.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is a nice dealership but I wish Honda had “at least”

This is a nice dealership but I wish Honda had “at least” a service facility in Crossville. Cookeville is a 45 minute drive for me from Fairfield Glade. Having a service bay for Hondas at one of the other Victory Automotive dealerships in Crossville would be appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Decent service for the car, but I have a 2.

Decent service for the car, but I have a 2.5 yr old, and there were several times in the 3 hrs that we were there, that he could have gotten hurt at their establishment had I not been chasing him. They could plan for families with small children and make a room with a door that parents can contain and protect their children easier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.