Dale Earnhardt Jr. Chevrolet

Misleading, lying, devious dealership. Dealership sold my vehicle finance office lied to get us to take a bumper to bumper warranty. We took it. It was not a warranty. Lied to wife and I. Will never do business with this dealership period.

Amber knowles was very nice service advisor, she was very perfecional with handling the service of my vehicle. My vehicle was ready on time as advertised.

Service was excellent from the jump. No real wait time on my appointment, my rep Mark was outstanding, always kept me to date with what was going on.

I was trying to purchase a new truck , but they want sell to me because they want honor the GM family plan as I am retired from GM. This I just don't understand why that is. I was told by GM to go to any dealership and purchase any vehicle under the family plan and they will honor , but not this dealership... I would not recommend this dealership to anyone......

Salesman was good but sales Mgr was pushy. We were shopping for a new vehicle and drove from Dothan to Tallahassee twice. Mgr actually gave me a time limit to call her back before the second trip…asked me to call her back in a half hour with an answer. Kept finding the “perfect vehicle” for us even though it wasn’t what we were looking for. Ended up buying a 2021 Murano In Troy AL…much better experience and much easier to work with without that pushy car dealership feel. Received multiple text messages about other “perfect vehicles” that didn’t have the features we wanted even though they weren’t equipped like we desired. Just didn’t get a good feeling while shopping there…maybe others haven’t had this issue but I’ve been buying vehicles for over 30yrs…and I know what it feels like to be pressured. Definitely felt pressured to buy there and so glad we continued to shop around before making a purchase mistake!

Brought my 2006 HHR in for service at Dale Earnhardt Jr. Chevrolet in Tallahassee, FL. Problem was mainly overheating 235 deg., loosing lots of coolant, had to add coolant everyone -two weeks. They had vehicle for several days, had to keep calling to check on status, finally get answer, that the water pump was bad and was leaking. I ask if they were going to change out thermostat and they said technician said it was ok and that it did not need replaced at this time. Oh, by the way when I got bill back after paying, I noticed several other parts, they claimed was also leaking at the time, several hoses, seals, and clamps, and Two gallons of coolant, they also said, get this, METAL SHARDS behind some tensioner plate. When I was in the Army, they use to call it, shot gunning for parts. Now $1300 later, guess what still leaking, same problem, took it back a few months later, tried to get back sooner, but could not because wife needed secure car that could hold a baby car seat in it. Brought back again for same thing, they had it once again for several days, service advisor asks if he could take it home, which was forty miles away, so that he and the technician could check it for long distance. They said they could not find anything wrong again. Once again, I asked about thermostat, possibly being bad and they said no didn't need it. I told service adviser that I would take pictures with my phone, to show proof that, the car is still overheating and that we keep adding coolant. Taken pictures at end of each week to show high temperature, 217 deg., next week 235g., finally I call my son an asked if he could replace the thermostat in my HHR for me, GUESS What, thermostat did the trick, temperature now gets up to 195 deg. and no higher, even when outside temperature is 110 deg. Cost $17.95 for part and six pack of beer. The service I got there is something I would expect from some off the beaten path garage, out to rip people off. I believe their technician ought to be paid hourly wage instead of commission. If they are going for shot gunning, diagnosing.

I have never had such a terrible experience trying to purchase a vehicle. Caleb was a sweetheart and really tried to help. Barbie was rude and insulted me. She may have been employed there for 21 years but she chuckled at a question I asked. Her attempt to make me feel irrelevant did nothing but ensure that I will NEVER do business with Dale Earnhardt Chevrolet.

Great Place. I have purchased 3 vehicles from Dale Jr. and have had a pleasant experience every time.

It was a nice experience Allen was very knowledgeable.

Everybody was amazing. Helped my mother and father without any encouragement. Will buy all our vehicles from them. The manager on the phone was a little rude, but she may have had a bad day. The rest of the experience was amazing. Great staff and facilities also!