Reviews
Bad customer service.
Bad customer service. The managers are arrogant and disingenuous. Dealership imposes unnecessary costly options. The dealership refused to order the car that I built with the features I need. The general theme is recklessness and disrespect to the customer. On the day I received the car, I found some parts (antitrust plugs and parts for engine splash protection were not installed. The salesman tried to convince me that this normal and wonders why I am asking why those parts were not installed.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi Hassan, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
Great customer service rep.
Great customer service rep.Clean bathroom and clean waiting areas .Also nice to have tv.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Above my expectations with professionalism and courtesy
Above my expectations with professionalism and courtesy and kept me inform of my car status at all times.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Luz, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Everyone I dealt with during this process was fabulous.
Everyone I dealt with during this process was fabulous. Thanks so much for making this such a great experience which I usually dread. I will definitely recommend to family & friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello , thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
Did not wait long , was in an out in about 30 mins ,
Did not wait long , was in an out in about 30 mins , great service overall
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello , thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Scheduling was a breeze.
Scheduling was a breeze. Service was prompt. All employees were very professional. Marily Perez is an excellent service advisor.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Wes, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Every time I take my vehicle for service, Hector R always
Every time I take my vehicle for service, Hector R always makes it quick and easy! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello , thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Very deceptive.
Very deceptive........nothing was reliable from this dealership. They keep changing things from one day to the next. I don't think I would ever deal with them or recommend them to my friends or family ever.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2097 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Justin Vest did a great job and pointed me in the right
Justin Vest did a great job and pointed me in the right direction for sales and service, You need more employees like Justin!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great and super FAST Service.
Great and super FAST Service. I’ve been here 3 times always happy and smile with this place. Workers always smile with warm welcome to gives services. Adam Martinez Best service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rina, we are so happy to read such a great review about AutoNation Toyota Gulf Freeway! We are always more than happy to assist you if anything else comes up. Take care!
Thank you ❤️