Reviews
The service provided by Jorge Monzon was outstanding.
The service provided by Jorge Monzon was outstanding. Lots of knowledge and care for us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
The truck we bought was with service for 2 weeks.
The truck we bought was with service for 2 weeks. We didn't receive updates or calls back, even when we asked to speak with management (excuses & lies). I'm now making payments on a truck that we didn't have and told I had to make another appointment for them to finish the decals. For one, what the xxxx did they do in 2 weeks? The paint "touch ups" that supposedly held up everything looks the same as when we dropped it off! The electrical work requested was not even completed and the new tailgate looks shoddy. Come on! Now we have to be inconvenienced once again and for who knows how long this time. Horrible service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I went in looking for one specific car and came out with
I went in looking for one specific car and came out with something I never even considered. The person who helped me, MJ, was very nice. If it weren’t for him I wouldn’t have found the car that I ended up buying. He was very helpful and didn’t pressure me into doing anything. :) very nice man.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The staff at Toyota are very professional and friendly
The staff at Toyota are very professional and friendly and make sure they satisfy their customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff at Toyota are very professional and friendly and make sure they satisfy their customers
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Muy atentos y profesionales exelente servicio cada vez
Muy atentos y profesionales exelente servicio cada vez que estoy en sus instalaciones la atención es de primera complacido con su servicio
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola, tenemos altas expectativas para nosotros, por lo que es gratificante saber que tuvo una gran experiencia con nosotros. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!
A1 service department
Adam did a great job taking care of my car giving me updates on it and everything highly recommended him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ciara, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Service was real slow, my vehicle was not ready when
Service was real slow, my vehicle was not ready when promised. Also left my vehicle dirty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello Daniel, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
I'm good, please just improve your service for next time.
Service department was awesome.
Service department was awesome. Real-time feedback on service progress and ready when promised. Only gave 4 starts overall because I did not have the same experience on the sales side.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!
Owner
Very pleased with the service of my service advisor Sierra.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Internet Manager- MJ
Great, very helpful and knowledgeable. Wonderful customer service skills, a pleasure to do business with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!