AutoNation Toyota Gulf Freeway

(2,259 reviews)
Visit AutoNation Toyota Gulf Freeway
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 280-0834 (888) 280-0834
Used (888) 280-0825 (888) 280-0825
Service (888) 280-1304 (888) 280-1304

Reviews

(2,259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Toyota Gulf Freeway from DealerRater.

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Easy to work with.

Easy to work with. After we bought the car, Shajeel continued to work with us to fix minor issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

Great Service

Needed a battery, it was under the lifetime warranty, Toyota replaced the battery instantly. Thank you for assisting my wife with her Avalon, she said the service department was incredible & was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Edwin, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

I came into the dealership, a little hesitant for my

I came into the dealership, a little hesitant for my scheduled service. I did not have a great experience trying to make an appointment by telephone. I was able to use the online scheduler very easily though. Justin was very professional and easy to work with. I asked to speak to the service manager and let them know about my difficulties making appointment by phone. They were also very professional, and apologized for the hassle. The shuttle was provided quickly, and I enjoyed easy conversation with the driver. Justin communicated very clearly through text and was sure to get approval prior to any repairs after quoting the cost. I was a much more comfortable leaving the dealership after having such a positive experience with everybody. I’ll be back for my next service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

These are the nicest people around.

These are the nicest people around..from the time I bought my Rav 4 through service apps and free car wash. Never had a bad experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Beverly, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

DO NOT USE THIS DEALERSHIP FOR SERVICE!

DO NOT USE THIS DEALERSHIP FOR SERVICE! Pablo Loredu denied service simply because of a poor previous review. Apparently they were instructed to do so by Craig Fletcher. This is not a dealership that cares about their customers! There are other better options to service your car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, it is disappointing for us to hear that your experience was anything less than great. Please contact us at (713) 489-2097, so we can work with you to make this right.

AutoNation Toyota

Very good sales and service overall, but check that your list of options are fully met. They sometimes fall through the cracks because they ae expremely busy due to the 60mpg you can get with their vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Victor, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

POOR CUSTOMER SERVICE

DO NOT USE THIS DEALERSHIP FOR SERVICE! Pablo Loredu denied service simply because of a poor previous review. Apparently they were instructed to do so by Craig Fletcher. This is not a dealership that cares about their customers! There are other better options to service your car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Michaewl, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2097 -- we hope to hear from you soon.

Great staff quick service painless paperwork process gave

Great staff quick service painless paperwork process gave me close to what they quoted me on the phone for my trade in even tho I wrecked it on the way to trade the pickup they sold me was exactly as advertised!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

it was a really good experience.

it was a really good experience. they did their job really fast and on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Faraz, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

Solid work and they get the job done!

Solid work and they get the job done! Helping me out all the time with both my Toyota Camry and new Rav 4. Pablo who’s been my main go to guy has always had my back in getting me what’s needed for my cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Joe, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!