Reviews
Sold me a wreaked car with a clean car fax.
Sold me a wreaked car with a clean car fax. And didn’t bother to tel me that the car was wreak and never claimed.. After I contacted the dealership I was told to take them the car. They seen all the damages on the vehicle and manager just asked for the car fax and told me it was never on a wreck. That he was not going to take care of it. So I’m stuck with $45,000 SUV that it was wreaked.. Will never go back and will not recommend no one to go there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2097 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
I already talked to the GM and the answer I gotten was your eyes are better then mine, I do see some damage but nothing that we can do now. Now they told me they were going to replace the windshield because it was cracked and now I feel like they giving me the run around. Before I purchased the vehicle the windshield was in stock but now it’s not and I keep waiting for a call or text and get nothing unless I call them..
longtime customer; this is my 3rd Prius
I brought my Prius in for a free oil and filter change and my annual car inspection. The car was taken in as scheduled and a video with commentary about my tires as it was on a lift was sent to my phone. The job was finished in a reasonable amount of time.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patty, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
So professional
Very thorough and professional. They do just what is needed and they do it well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mimi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent service and great installations.
Excellent service and great installations. Service performed on timely matter. Would recomend to anybody. Keep up this great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
Was able to get appointment the same day.
Was able to get appointment the same day. Fast service. Received digital report after service. Was able to communicate through text at all times.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
AutoNation Toyota Gulf Freeway Houston
Jose was professional, courteous, and understanding. I scheduled in advance and waited for my vehicle in the very spacious lobby. There was plenty of seating, television viewing, vending machines, all in all a clean and accommodating environment. The work was done and completed in a timely manner. I would definitely take my vehicle back for service there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Olivia, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Smooth service on a Saturday
Smooth service on a Saturday (I did have an appt). Jorge was very helpful... explained everything and kept me updated since I was waiting for my car at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cynthia, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I did have an appointment (so that always helps in
I did have an appointment (so that always helps in getting out much quicker). Jorge was my service advisor and he was very helpful and kept me updated with what was going on and ETA's.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Friendly staff keep up the good work but the service
Friendly staff keep up the good work but the service department Hugo Martinez is the best. Always take time and explain what I need now or in the future to keep my 🚗 in good condition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
yes i did
publicly on 2/4/23
Shajeel did a great job of helping me find a vehicle that
Shajeel did a great job of helping me find a vehicle that fit my budget and needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Gulf Freeway