Reviews
Clean and friendly, always considerate and respectful.
Clean and friendly, always considerate and respectful. Never have any issues. Will use again and recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mjgrice30, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
I returned from a trip on 3/28.
I returned from a trip on 3/28. My tags ran out at the end of March and needed emission inspection in order to renew. SHEHEY TOYOTA OF FREDERICKSBURG was able to schedule me for oil change and filter plus inspection on 3/31. Chris Cooper was my service advisor and did an outstanding job getting all my work done plus some additional items, even with the tight last day of the month rush. The car was ready by the end of the day, all freshly clean and shiny as always, truly outstanding service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ravnj, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
I took my vehicle in for service and I was treated very
I took my vehicle in for service and I was treated very well. I was met with smiling faces and my vehicle was promptly attended to. Good experience all around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dwqman, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
This was the first time I used their service as I
This was the first time I used their service as I normally would drive an hour back to my local Toyota service. However, their friendly, quick, and thorough service guarantees that I would not hesitate to use them again if the need arose.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Morinr703, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Service Dept is slipping - one can no longer count on
Service Dept is slipping - one can no longer count on their time estimates for a rout8 e oil change. When I asked a supervisor about the delay, she told me that they were usually 1.5 hours behind and didn’t seem to think that might be an issue for customers. Service does decent work but the constant upselling for unnecessary service work while one is receiving ‘free lifetime oil changes’ is getting old.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
clocks-literal.0n, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us by phone when you can so we can address this situation directly. Thank you and have a great day.
Air bag recall, set appointment and they were done in a
Air bag recall, set appointment and they were done in a timely manner. Made the time I requested.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hammer71, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
My service was done quickly and they made sure which
My service was done quickly and they made sure which service I was aware of what I did and did not need to get serviced. They really care about their customers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hisully92, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Josh is an excellent service advisor.
Josh is an excellent service advisor. I often request him as I am a widow and he has always taken time to answer my questions. Because of his quality customer service I will buy another car from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Otlbarbie01, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day
Dropped my truck off for inspection one day, picked it up
Dropped my truck off for inspection one day, picked it up the next, no problem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Larry, we are so happy to hear that we provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!
All the staff I had contact with were very courteous,
All the staff I had contact with were very courteous, knowledgeable and considerate. Shayne explained the problems and let me know what were priorities and what could be done at a later time. He even answered unrelated questions I had about my car. He was very patient and trustworthy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Crickett222, we are so happy to hear that we provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!